What Guests are Looking for Before Booking

They are looking for a reliable friend.  Show them you can be that friend.

This is one of the things that scares them away from the vrbo and sends them towards a property management company that is experienced and equipped in dealing with the unforeseen things that happen during a vacation.  A good property mgmt company will be there to ensure they have a great vacation - from booking to check-out.  That needs to be you - their best friend.

How do they judge you to be that friend:
A quality website to get a feel for your company, the property, and the service you provide.

Clear rules - check-in/out, smoking policies, or pet policies

Good online pictures are also important.

Amenities are important (pool, hairdryers, computers, etc.)

Location information - map, attractions, etc.

Booking details - charges, taxes, etc. - Clarity is Key!

• Some questions you should anticipate:
  What if my flight comes in after your office has closed?
  What is the cancellation policy?
  Is housekeeping available?
  Is there a deposit or will charges be billed to my credit card?
  How many parking spaces are available to me?
  Are laundry facilities available?

Be their best friend, and they will be your best customers.

Ralf
www.liverez.com