One of the things we are passionate about here at LiveRez is the partnership we have with property managers. We call it a partnership, not a customer relationship.
Why the difference? Because we believe that the property managers are our partners in meeting the needs of the traveler. The traveler is the customer. The traveler is the one who pays the thousands of dollars for a vacation experience that the property manager, the property owner, and all their partners provide. So here at LiveRez, we dismiss the old-fashioned supplier-customer paradigm for a new partnership where we collaborate with property managers to to create the best shopping, booking, preparation, and vacationing experience.
This partnership paradigm is a principle I have also observed to pay dividends between property managers and owners. Treating owners as customers is nice and appropriate, but how much more effective that relationship becomes when the property managers and owners collaborate as partners to create the best experience for travelers.
Our industry continues to evolve and make great strides. I believe we are seeing the emergence of the next growth phase fro vacation rental homes as the industry collaborates in organizations such as VRMA, Discover Vacation Homes, and the Vacation Home Expo.
Ralf
LiveRez.com
