Vantage Resort Realty: A LiveRez Partner Paying Attention to the Small Details

Vantage Resort Realty of Maryland
Location: Ocean City, Maryland and surrounding areas
Website: VantageOceanCity.com
Units: About 500
Quick Quote: "LiveRez has definitely helped me increase my reservations."
Interesting Stat: Vantage bookings have increased 350 percent with help from LiveRez.

The little things mean a lot to Brooke Pfautz, manager of Vantage Resort Realty of Maryland.   He believes attention to detail is important in the travel industry and that’s why he goes out of his way to offer Vantage guests perks they don’t find anywhere else.

“We have a free concierge service, linens like fine hotels, and a business center for guests in our office building,” said Pfautz, who believes these small – but important – amenities set his rental properties apart from others in the Ocean City, Maryland area.  Vantage even offers free gym memberships to guests.

Pfautz helped build the company from nothing three years ago to a venture that manages about 500 properties by paying attention to detail and continuously meeting guest needs.

His company even guarantees guests have a true vacation experience, despite what mother nature might hold in store.  Vantage’s “Sunny Days” guarantee program issues $500 credits to travelers who stay in one of its properties and experience rain four days in a row.   That is an offer not found many places in the travel industry, but Pfautz believes that’s why the rental experience he offers can’t be matched in his market.

“I realized I had to do something different,” he explained.  “I couldn’t do things like everyone else.”

Vantage pays attention to even the smallest details.  To give potential guests a detailed view of properties, Fautz pays a professional photographer to take pictures of his rentals.  “They say a picture is worth a thousand words and it’s so true,” Pfautz said.

Though he has been one of the primary drivers behind Vantage’s success, he has had help.  Vantage utilizes vacation rental software supplied by LiveRez, which he says has helped make bookings easier for customers.  “It’s easy to use for reservations,” said Pfautz.  “It’s pretty seemless.”

But he had choices in deciding what software would help him build his business.  Pfautz said he checked out several vacation rental software companies before deciding on LiveRez.

So what was the deciding factor? LiveRez partner reviews.  When talking with a consultant at LiveRez, Pfautz asked for contact information for three other vacation rental companies utilizing the software platform.  After calling the three partners, Pfautz admitted he was “shocked” LiveRez partners only had good things to say about the experiences.

“I was not expecting that,” Fautz said. 

Pfautz is satisfied with the decision he made to partner with LiveRez.  “It was a good decision,” he said.  He acknowledges that LiveRez has been one factor in increasing his reservations 350 percent in the past twelve months.  “LiveRez has definitely helped me increase my reservations,” he concluded.

By paying attention to detail and exceeding guest expectations, Pfautz and Vantage Resort Realty of Maryland have proved that little things do matter.  “We went from an idea on the back of a napkin to the No. 2 player in our market,” he explained.

Check out Vantage’s LiveRez-built travel site here.