SkiColoradoVacationRentals.com: a model of customer service

Ski Colorado Vacation Rentals
Location: Breckenridge, Colorado
Website: SkiColoradoVacationRentals.com
Quick Quote: “LiveRez has definitely helped me increase my reservations.”

Laura Fisher is very into customer service.

No, really.

While many managers in the vacation rental industry say they are dedicated to meeting guest needs, Fischer takes things to the next level.  "I sleep with my phone," said Fisher.  "It's true."

And her guests have taken advantage of that on occasion.  “I once had a guest call me at midnight asking where to get a sandwich,” recalled Fisher.

While some property managers use a hands-off approach in the industry, Fisher goes in the opposite direction to aid guests with any problems that arise during vacations. “I try to be a person and not some big company,” said Fisher.  “I am personally involved so much.  It’s all about the people.”

Fisher’s passion for her work shines through when she speaks about her venture, which was not a life path she thought she would take.  “It was never our intention to have a real estate management business,” said Fisher.  She started out six years ago with just two properties and has grown into a management company with 26.

That growth could be attributed to two factors: Fisher’s love for her owners and guests and her partnership with LiveRez.

Fisher says her interaction with guests and owners is her favorite part of the job. “I absolutely love it,” she explains.  “I get to deal with people from all around the world every day.”

She has similar things to say about her relationship with LiveRez.

As part of her pledge of incredible customer service to her owners and guests, Fisher works with LiveRez to simplify the booking process and provide easy access to her properties online.  It seems that her decision to go with LiveRez is paying off.  “I get many, many compliments on my website,” she said.

The website, Fisher notes, is helping her get more bookings.  “LiveRez has definitely helped me increase my reservations,” she said.

The platform provided by LiveRez, she says, is not only easy for guests to use, but very capable for her as the property manager.  “It hands-down does more than every other software I used,” Fisher said. “LiveRez offers so many tools that help our company be successful.”

Check out the LiveRez-powered SkiColoradoVacationRentals.com website here!