Meet Rebecca Alexander of Casas de Santa Fe in Santa Fe, New Mexico

The LiveRez-designed Casas de Santa Fe website reflects all the beauty of Santa Fe that keeps guests returning year after year.

Casas de Santa Fe
Location: Santa Fe, New Mexico
Website: CasasDeSantaFe.com
Quick Quote: “Being the bookkeeper in the office, my biggest thing is that it attaches to QuickBooks. That’s my favorite part.”

For Rebecca Alexander of Casas de Santa Fe, integration is important.

Just like how the town of Santa Fe blends rich history with modern-day luxury, Casas de Santa Fe offers a mix of old-school customer service and the convenience of a cutting-edge website with online booking. Integrating those things is something the business does exceptionally well.

You see, Alexander and the staff at Casas de Santa Fe go the extra mile in offering their customers a personal touch. It’s a traditional approach that not all businesses apply these days.

Casas de Santa Fe offers accommodations in traditional Santa Fe style.

“We just take the time to visit with them personally on the phone,” she said. “We ask the right questions to find out why they’re coming to Santa Fe.”

Based on those needs, Alexander and the staff at Casas de Santa Fe can recommend properties and activities best-suited to make their guests’ stays as enjoyable as possible.

“We try to get back to people quickly,” she said. “And we try to personalize the service as much as possible, so that everybody feels like they have a voice.”

Casas de Santa Fe specializes in downtown Santa Fe and high-end properties. And they understand that their guests visit the town for a variety of reasons, whether it is to enjoy the historical churches and museums, to trek out on a set of skis, or to enjoy the many festivals that take place there throughout the year. And understanding the customer is something that sets Casas de Santa Fe apart.

“I think it makes it easier for you to get repeat guests when you have really good customer relations,” Alexander said.

According to Alexander, LiveRez.com’s integration of their website and reservation system has aided Casas de Santa Fe in providing a high-level of customer service.

A beautiful living room in one of Casas de Santa Fe's many luxurious vacation rentals.

“Things get updated faster,” she said. “I think that helps with the customer service because people are able to see what’s available and when it’s available a lot easier and a lot quicker.”

But that’s not the only integration component she likes.

“Being the bookkeeper in the office, my biggest thing is that it attaches to QuickBooks,” she said. “That’s my favorite part.”

However, if you ask others around the office, she says, they’ll tell you different things. It could be the online reservation system or the owner’s portal, which let’s owners make their own online reservations and view statements at their convenience.

“It’s very user-friendly, and it’s quick and efficient,” she said.

And it’s integrated. Just like Casas de Santa Fe.