Upgrading your vacation rental software is an important decision. And, with most important decisions, you will probably want to research customer reviews to get a better idea of how the software performs for its users. There’s nothing better than finding a software that you love and having it backed up with solid reviews from actual users.
The problem is that in the vacation rental software industry, there are not a lot of places to look for reviews. As such, this blog will outline some ways to research software and how to ask for reviews.
Here are a few places to start.
First, you should look at each software company’s website. Many of them already have posted reviews (or testimonials) from many of their customers (in fact, you find vacation rental software reviews from LiveRez partners right on our website). You’ll also want to check out their Facebook pages. Many software companies will post reviews from their customers there (check out the ones our partners have submitted at the LiveRez Facebook Page). Additionally, you’ll want to ask the salesperson you are working with to provide some references of people that use their software. That way you’ll be able to call them up and get an honest opinion of how the software works.
Another great place to look is Capterra.com, which is a website focused on helping people make smart decision about enterprise level software. They have a great section that focuses on reviews of vacation rentals software products.
Now, when you’re considering vacation rental software, here are a few questions you might want to ask:
- How many managers use your software?
- How long have you been in business?
- What types of results have you achieved for customers?
- How often do you update and improve your software?
- How responsive is your customer support?
- What is your involvement in the industry?
- How many customers have you signed up in the last year? (this will tell you if the company is growing and if their solution is up to date with managers’ needs.)
- What types of managers use your software?
- What is your timeline for implementation? And, what are my responsibilities?
As you know, doing solid research before upgrading your software will leave you happier and more confident with your final decision.
If you’re currently in the market for vacation rental software, please consider LiveRez in your research. You can reach our sales team directly at (800) 343-2891 option 1 or by email at Sales@LiveRez.com. We look forward to hearing from you.
Learn More About LiveRez
LiveRez is the fastest growing vacation rental software provider for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation management, trust accounting and online marketing, with high-ranking, high-conversion dynamic websites and an extensive affiliate marketing program. The company is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).
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