What else is there to think about during the holidays but ‘love’, and how we show it to others. As we strive to be a part of our guest’s very special time with family and friends, we should remember how we can show our hospitality and gratitude to them for choosing us.
This should really be a theme for us all year round, but it seems that we always remember it even more during this holiday time.
Also make sure that all those associated with your business are aware of how you want to show hospitality & friendship to guests. During their stay at your vacation home, guests will interact with many individuals, from travel agents, to restaurants, to your staff, and many many more. Ensure you know the complete experience of your guest.
Recent Article on CNN.com about what traveler’s should look for in a travel agent.
This made me think about how important it is to know where your new guests are coming from and who is part of your guests ‘value chain’. The Value Chain is the collection of all the components that make up the guests vacation experience. Travel agents can be an important part of that value chain.
9 Signs of a Bad Travel Agent
1. Demands you pay in cash
2. Acts funny when you bring up commissions
3. Has no certifications
4. Adds a booking fee to your bill after you’ve decided to buy a vacation
5. Doesn’t know a thing about where you’re going
6. Has a Better Business Bureau rap sheet
7. Is impossible to reach
8. Doesn’t listen
9. Other warning signs



