Archive for the ‘Online Marketing’ Category

Email Marketing – A MUST for your Vacation Home Rentals

Wednesday, January 21st, 2009

I had the opportunity to deliver a webinar on Email Marketing today.  It was a packed 60min – usually I go about 35-45min, but there was so much material.  (and I did not even get into my 15 Tips for great subject lines)

See a recorded version of the webinar via our site:  http://liverez.com/downloads.asp

LievRez Email Marketing Webinar:  Bookings with Email Marketing 10 Must Do’s (Plus – What NOT to put in your Subject Line)

Here is a list of 100 words that you want to avoid in your email subject line:
 

100% free  
50% off  
act now 
all words that relate to sex or pornography  
all words that related to cures or medication  
amazing  
anything that looks like you are YELLING  
apply now  
as seen  
as seen on Oprah  
as seen on TV 
avoid  
be your own boss  
buy  
call now  
cash bonus  
cialis  
click here  
collect  
compare 
consolidate  
contains $$$  
contains word “ad”  
credit  
Dear Friend  
discount  
don’t delete  
double your anything  
double your income  
e.x.t.r.a. Punctuation  
earn  
earn $  
earn extra cash  
easy terms  
eliminate debt  
extra income  
fast cash  
financial freedom  
for only  
for you  
FREE  
free 
free access  
free gift  
free info 
free instant  
free offer  
free samples!  
friend  
g a p p y t e x t  
get  
get out of debt  
hello  
herbal  
hidden 
home based  
hot  
information you requested  
instant  
levitra 
life insurance  
limited time  
loans  
lose  
lose weight  
lower your mortgage rate  
lowest insurance rates  
make money  
medicine  
mortgage 
multi level marketing  
notspam  
now only  
numerical digits at the end  
offer  
online degree  
online marketing  
online pharmacy  
only  
open 
opportunity  
promised you  
refinance  
removes  
reverses  
satisfaction  
search engine listings  
serious cash  
starting with a dollar amount  
stop or stops  
teen  
undisclosed recipient  
valium  
vicodin  
winner  
work from home  
xanax  
your family  
Your own  
You’re a winner!  

All the best.

Ralf VonSosen
www.LiveRez.com

New President…..New Vacation Planning

Monday, January 12th, 2009

All political views aside, you got to like the fact that Pres. Obama stayed in a vacation home rental in Hawaii.  That is some great publicity for our industry.  You may think about using that as a tag-line or angle to campaign to some potential new guests (remember many potential guests have no experience in vacation homes – get lists of travelers from your friends and business partners).  “find out why the president stays at a vacation rental”, “have a presidental experience in a vacation rental”, “good enough for a presidential vacation”,……….you get the idea.

Now I lost my train of thought completely.  My post here was goign to be about 2009 plans and trends.  Recently, YPartnerships created an interesting list of predictions for the travel industry which I thought were worth looking at.  When looking at this, think about how it applies to you and your business – how it applies to what you can affect.

YPartnership Emerging Trends in Travel

  • Value Is King – Remember that does not mean ‘cheap’ – it mean lots for their money.  All-inclusive, no extra fees, specials, etc.
  • Trips Will Get Shorter – “staying fewer nights” is one traveler strategies they to still go on vacation.  Look at your min nights, be flexible, and be creative in specials. 
  • Consumers Will Use The Internet Differently –  comparison shopping for competitive products and services from multiple Web sites
  • Marketing Will Go Mobile – only 15% of cell phone users are Internet enabled. This percentage will rise with the popularity of the iPhone™, Blackberry Storm™ and similar devices.
  • All Vacations Are Not Created Equal – vacations are increasingly perceived as an appropriate way to recognize certain life events (e.g., anniversaries, school graduations, retirement, etc.). 
  • Travel Agent Usage Will Continue To Rise – traditional travel agents are not down for the count, three out of ten American travelers use the services of a travel agent
  • Going Green Is Good For Business – fully 85%  of Americans consider themselves to be “environmentally conscious!” and ‘four out of ten’ stated they would consider shifting their patronage to a travel service supplier who demonstrates environmental responsibility. 
  • Diversity Awaits Discovery – diversity represents an emerging market force, and one that will gain more prominence in the year ahead, particularly given the election of soon-to-be president Obama.

Again, this is only interesting when applied to your market, your business, and your success factors.

All the best.

Ralf
www.LiveRez.com

Fly-to or Drive-to….Be In-Tune with the Vacation Homes Rental Traveler

Thursday, January 8th, 2009

A trend that I have seen in recent weeks is that travelers are picking locations that are closer to home.  For example, although Big Bear ski area is not seeing as many out-of-state skiers at this time, they are seeing an increased number of skiers from the local southern California market.

I suggest that you pay closer attention than ever before to where your website visitors and your guests are coming from.  There may be a shift occuring in the markets where your guests are coming from.  Which translates into a shift into your marketign efforts, resources, and funding.  Missing this shift can cost you.

Now, if you are a fly-to destination, do not think you are (1) immune to this trend, or (2) just taking it in the shorts.  You also have options.  This trend will affect you, the fly-in guests will choose drive-to destinations.  So think about new target markets, new promotions, or new types of guests.  In the gas price crisis of the summer, drive-to destinations were offering ‘gas credits’.  Maybe you can offer help with the travel expense to fly-in customers?  One of our LiveRez vacation managers in Mexico has record bookings so far this season.

The point is  no matter which one you are, fly-to or drive-to, you must be in tune with your market more than ever.

All the best.

Ralf
www.LiveRez.com

2009 Marketing Calendar – You got yours?

Tuesday, January 6th, 2009

If you are like me, you might be all set for your January marketing, but have not finalized all your marketing themes, campaigns, and promotions fro 2009.  So here I am hammering out our complete & detailed 2009 plan and thought I would share couple of the steps I undertake that may be helpful for your vacation home rental business.

1.  Calendar – I like to create a new Excel document where I can create a simple monthly calendar.  The calendar is critical to balance the timing and the media of marketing campaigns.

2.  Holidays – Successful marketing is dependant on timing & message.  Holidays are great for this because on holidays (MLK, President’s, Valentines, St. Patrick’s, Easter, Mother’s, Memorial, etc……..you get the idea) you know what people are thinking about.  So it is easy to create the right message at the right time around holidays.  Do not miss your chance.

3.  Target Market – cleanse your list of contacts, leads, guests, partners, ……………..whatever you call all the names you have in your database.  Ensure high quality data that you can divide into targeted lists.  (success of an email campaign has more to do with the target list than the email itself)  Put special emphasis on past guests and giving them a compelling reason to return.

4.  New Leads – line up your sources for new leads in 2009.  Will it be from partners (restaurants, shops, golf courses, etc.) or will it be from events (local marathon, car race, world cup ski race, business convention, etc.).  Make sure you have a plan to market to new folks in 2009. 

Now weave these efforts together in a colorful 2009 marketing tapestry……very poetic, no?  My point is, think about a balance of efforts, the utilization of different marketing tools, messages, and target markets.

Thanks.

Ralf
www.LiveRez.com

Merger created new US Travel Association. Why should you care?

Monday, January 5th, 2009

As of January 1, the Travel Industry Association and Travel Business Roundtable have joined forces to officially become the U.S. Travel Association. Website is TIA.org.

Check out the 2 min video about the goals of the organization:  Roger Dow, President of US Travel Association

Why should we in the Vacation Home Rental industry care?
I find it very interesting to listen to the accomplishments and goals of these  associations, as well as search the TIA.org website for information.  It is healthy to expand our perspective to many aspects of the travel industry and look for opportunities to collaborate with others, take advantage of trends, and understand challenges of travelers.

I am excited to think about changing organizations within our vacation rental industry, such as VRMA and Discover Vacation Homes, and how these changes will continue to create a new and more visible place for vacation rentals in the overall travel industry.

All the best.

Ralf
www.LiveRez.com

Holiday Numbers. Amazon is up 17%. What can you learn from that?

Sunday, December 28th, 2008

Some of the numbers coming in are a bit scary…….like my weight gain as tracked on my new Wii Fit.  It measured me at a stout ‘overweight’ to start my 2009 training.  My wife and kids have found this to be quite amusing – some of you are aware of my Ironman triathlon racing and can probably also see the humor in this.

Numbers can be deceiving.  As I have posted before, the media is having a grand time with the economic news and their doomsday predictions.  Remember, they only sell papers and get viewers based on sensational numbers in the negative or the positive.  They have to be sensational.

The 2008 Holiday retail numbers for the brick & mortar stores  are definitely dismal.  Sales are down in the 10-15% range across the various big stores like Target, Walmart, and Macy’s.  They are down even further in the luxury category, to the tune of 15-25% for stores such as Nordstrom and Tiffany’s.  No question this is bad news.  Got it.

 But, Amazon.com has reported another record Holiday shopping season.  Amazon is UP 17%.  Why?  I cannot say for certain, but based on what I have read and discussed with experts in the online retail business, it is based on the ease of shopping.  That includes the selection, checkout, delivery, and service.  All these have been communicated to customers through effective marketing efforts.

What can you learn for your vacation home rental business from Amazon?  Look carefully at what differentiates Amazon from other retailers. 

Amazon provides a seamless and complete online shopping experience.  

  1. Selection is almost limitless – this is difficult to accomplish for vacation rentals, but you can do much through your descriptions and marketing of properties to provide variety
  2. Checkout is simple – make it a seamless and easy process that inspires confidence to your guests
  3. Delivery is reliable – ensure that you follow up on all actions taken by prospects and guests
  4. Service is great – share the love, and make sure that everyone interacting with your guests shares the love

Certainly there are many more lessons to be learned from Amazon, but these are a couple that are at the top of the list.  Look to the winners in the current economy for lessons on how to get more ‘heads in beds’ and how to find the marketing messages that will inspire guests.

Happy Holidays.  On a closing note, here is a picture of me taking my two older kids on some snow-rafting.

Rafting.....in the snow in Idaho.

Rafting.....in the snow in Idaho.

 

 

 

 

 

 

 

Ralf VonSosen
www.LiveRez.com
www.LiveRez.com

Some Stats on Online Travel and Online Vacation Home Rental

Wednesday, December 17th, 2008

All I hear about is what a bummer the economy is.  Enough already.  All our futures are at stake here.  Yes?  Well, I suggest we all focus on what we can do tomorrow when we get up in the morning and make it a better day, a better economy, and a better country.

Do not misinterpret me for someone who does not care.  Quite the contrary, I care a lot.  That is why I want us to focus on the positive.  So I looked at some online stats at www.compete.com

What does this tell us?  Traffic has dropped off significantly, but that is an annual cycle.  Look at the year-to-year, it is down but not massively.  Among these three travel sites there were almost 30million people in Nov that were shopping for travel.  30 million is about 4X the population of my native Austria.

Now below is the traffic for VRBO and Homeaway.  Again look not only at the seasonal trend, look at the year-to-year traffic.  It is actually up for both these site. 

So before you stick another pin into that Ben Bernacki voodoo doll, take a closer look at the stats and think about what you can affect, what you can change, how you can drive your business further.

Full of hope.

Ralf
www.LiveRez.com

Use Survey’s to help your Online Vacation Rental Presence

Monday, December 15th, 2008

Ever watch Family Feud?  Survey says, “………….”  People, in general, like to know what others are thinking, doing, or have an opinion on.  That is where collecting survey information can help you attract more travelers to your site – create some material that is interesting to them, news that they want to read……Top 10 List, Why Travelers……great hooks to get people to your site and fantastic SEO content.

That is one part of the equation.  The other part of the equation is that you can learn tremendous information by analyzing the responses you collect from guests, prospective guests, and ‘just looking’ browsers.

One part I like about surveys is that there are some great tools out there that you can use on your website and through email marketing.  I have recommended Zoomerang and Survey Monkey before.  Today I ran across a new one Surveygizmo

Surveygizmo allows you to engage visitors and find out how they feel about your site experience by asking them directly. SurveyGizmo does just that. You can structure your surveys in many ways, including polls, quizzes, landing pages and even mobile marketing campaigns. Extensive analytics and reporting features are included.

A basic account was available at no cost. This is an actual working account (not just a test account) that allows you to gather 250 responses per month on an ongoing basis. Pricing for larger surveys is available at the site.

Another tool and strategy to look into to enhance your vacation rental business.  It is FREE and can provide you excellent data, as well as new guests.

Ralf
LiveRez

Social Media/Network is Popular with Online Shoppers (& Vacation Rental Bookers)

Wednesday, December 10th, 2008

I thought maybe it was just my wife and kids (I have been watching then get more active on www.Facebook.com and my wife has developed quite a following on her blog www.wenderful.com), but I have come to realize that we seem to be at an inflection point in the utilization of online social networking.  Here is the most scientific  evidence I have for this – my mother-in-law has a Facebook profile.  Now it is mainstream for sure!!

 

If that is not scientific enough for you, here is some more data from a recent study by Universal McCann International Social Media Research.  Check out this study for some amazing detail and info.

  • Watched a video  82.9%

  • Read a blog 72.8%

  • Visit a photo sharing site  63.2%

  • Manage a profile on a social network  57.3%

  • Leave a comment on a blog  54.8%

  • Leave a comment on a news site  44.8%

  • Subscribe to an RSS feed  33.7%

What this means to you?  Here is my opinion. 

  • First, you get familiar with these sites, tools, networks.  Understand them, do not rely on anyone else to define them for you.  If you do not consider yourself technical, do not let than be a roadblock, the point of these social sites and networks is that they are for humans – not techie guys. 

  • Second, match your target audience and target message to the appropriate online social channel.

Hope this helps in your vacation home rentals.

 

Ralf

www.LiveRez.com

Your Glass Half-Full or Half-Empty? Overflowing for Vacation Rentals, I say!!!

Friday, December 5th, 2008

Latest report from PhocusWright on Leisure/Unmanaged travel shows that both overall travel (2-4% per year) and online travel (7-9% per year) will GROW in the next couple of years.  Grow!!  Have you been paying attention to what is going on in industries all around us.  Builders, Bankers, Car Makers, Manufacturers, and others are flailing to avoid bankruptcy and get gov’t bailout money.

Vacation homes should be at the forefront of this and take advantage of it.  Let’s use this time to sharpen our value proposition, our marketing, our services, and grab more market-share.  

Way I see it, 5% of 1,000 is 50.  OK,  this only grows 7% to 1,070.  Now the 5% is 54 – so that is your growth plan?  HECK NO!!!  Vacation homes have a distinct advantage for value, we have great online tools, and a killer message……………we can crank up that 5%.  That is where the growth will come from.  Get that 5% to 6% and all of a sudden you have grown to 65 in the same scenario – an over 20% growth. 

Let us not get caught in the ‘bummer the growth is so small’ talk.  Let’s be the ones that attack, that make lemonade from lemons, the fighters & survivors. 

Ralf
LiveRez.com