Meet Cyndi Bonetti of Valet Vacation Rentals in McCall, Idaho

Cyndi Bonetti, of Valet Vacation Rentals, understands the importance of customer service, and that's one of the main reason she chose LiveRez.com
Valet Vacation Rentals
Location: McCall, Idaho
Website: ValetVacationRentals.com
Quick Quote: “LiveRez has been so wonderful to work with.”
Cyndi Bonetti of Valet Vacation Rentals in McCall, Idaho is a veteran of the tourism industry.
Bonetti started her work in the travel sector right out of high school and has worked in almost every area imaginable, including car rentals, resort management, and now vacation rental management.
In her many years of experiences, she experienced a lot and picked up a few tricks of the trade, and she knows what it takes to be successful.
What’s her biggest secret to winning in the travel sector? Maybe we could call it the Golden Rule of Travel; Bonetti believes that customers should be treated the way anyone wants to be treated on vacation.
I’m a Believer, Convert Me!!!
In a world that is becoming more and more "web-based" and tech savvy, more people are turning the web for business; Including Vacation Rentals. Now more then ever it's crucial to put your business online. Is that enough? No. When it comes to the web there are 2 game to play: 1- Get People to your site, 2- Turn then into customers, or as we say "Turn Lookers into Bookers".
I would like to spend a few minutes talking about website conversion. Everyone has a site, but now there are some basic rules that apply to convert web visitors to customers.
1 - Click Count
How many clicks does it take for someone to enter their Credit Card info? The optimal # would be 3 or 4. Thus giving the guest less opportunity to get lost or leave your site. With LiveRez a web guest can usually book within 3 or 4 Clicks.
2 - Find the info you need
When someone visits your vacation rental website can they find what they are looking for quickly and easily? When someone lands on your site it should be point blank for them where to go and what do do. Notice below the difference in where your eyes attact to and where you want to click first. Notice that on the first site, you dont know where to click.. on the Second you know right where to go to get the info you need.

Not a Good Example - Notice you don't know where to Click.

Notice that you know right where to Click - A LiveRez Site
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3-Make a Pathway
One very common theme that we are seeing is website leading. Instead of just letting people land on your site and pick to do whatever they want, many people are creating pathway. They do this but getting the web guest to click on what they want and then leading them down a path, creating value and options for there product before eventually selling it. You can do this by using good site structure but also color colors and layout engineering. If you follow a LiveRez Built site, we put web guest in a path to give them all the info they need and eventually asking them for a booking!
Website conversion is not an easy task but is obtainable. Directing your guests into the right direction can really help increase your website conversion and also your sales. To learn more about online bookings visit our Vacation Rental Software site and see what LiveRez can do for you to Build you an amazing site with an amazing Reservation System
Thanks!
Tyler Hurst
http://www.LiveRez.com
Niche Marketing is Good for Vacation Home Rentals, But Do Not Forget Execution
I have discussed the importance of niche marketing, picking your target customer, and speaking to the specific needs of a certain traveler on several of my webinars. (check the out - Recorded LiveRez Webinars) One example I have used is providing vacation home rentals for participants in the Coeur D'Alene Ironman race.
I am an avid Ironman Triathlete and was surprised to see a marketing email from North America Sports (the organization that puts on the Ironman races) promoting a new website for vacation home rentals at the various North America Ironman race locations. The site: www.nasvacationproperties.com
Cool. Great idea. Very focused. Bringing vacation home rentals mainstream. Broader exposure for our industry. All good.
Then I clicked on the link. Ahhhhhh! What is that? What do I do? Where do I shop the homes? What can I click on? Are my colors messed up? 
Website - always remember to follow the principles of :
- Affinity (you assure me that I am on the right site for what I need)
- Usability (intuitive & simple navigation and activities)
- Focus (I know what you want me to do with a clear call to action)
Then I checked into the actual vacation homes. What homes are available? Where do I book? Is there only 1 home in each location? All this is doing is popping me to a VRBO listing.
Now I pride myself on being a positive person and I think you will have to look very hard to find a negative tone in any of my posts. But I cannot comment on how poor this website is and how poor the execution/delivery of the promise of a great vacation home in the Ironman location is.
Take-away: when you have the ingenuity & courage ( like www.nasvacationproperties.com has shown), then also take the time, care, and resources to execute at the highest level.
I wish NAS Vacation Properties all the best and hope they continue to improve their offering, presentation, and website.
LiveRez
January 2009 Top Ten Websites – Does this tell you anything?
No vacation home rental sites in the Top 10! Got to change that. (back to the new years resolutions....let's make that happen)
On a more serious note, check out the traffic. Interesting downward or even trends on the various sites, except for facebook.com and wikipedia.com. Since all the traffic on wikipedia.comis probably people looking up 'stimulus package', 'depression', 'recession', and other uplifting economic terms, I want to focus on facebook.com.
Note the substantial increase. I have also see a substantial increase in activity on my personal Facebook page. I have had a Facebookpage for well over a year and until this summer, there was never much activity. In the fall, suddenly there were lots of friend requests, updated status (some of these updates really need not be shared), and I found myself searching for old acquaintances. I admit, I even started updating my status.
Why should you care? I think we should care about anything that is growing and capturing people's (potential guests) attention. Social media such as facebook can help us to reach our market and, maybe more importantly, to understand our market. What gets people's attention? What are the talking about? What do they have strong opinions on?
....and if you want, you can come visit me (Ralf VonSosen - only one there) and make me your friend on Facebook.
Ralf
LiveRez.com
Targeting Your Vacation Website Visitors – 10 Tips
Targeting, segmenting, personalizing......whatever you want to call it, I am a huge fan and believe that much of online marketing success depends on the ability to do this well. Following are 10 tips on how to look at the visitors to your website and how to target them with messages that will resonate wiht them.
Returning Visitors
Returning visitors already know the basics about your site. Help them learn more, have a richer experience, and convert faster by targeting a different experience after their first visits. For example, you might replace instructional or introductory language with more relevant content on a second visit based on what you want them to do next.
Frequent Converters
For frequent converters, give them targeted rewards – these visitors are the most valuable, and it pays to engage them more effectively.
Or, encourage infrequent purchasers to convert again by identifying them and then providing a more compelling offer.
Registered Users
Most sites devote a lot of real estate to user registration. If a visitor has already signed up, fill that valuable space with different content. A magazine site, for example, should remove the subscription sign-up content if an existing subscriber is visiting the site. If someone is already receiving your newsletter, use that sign-up space to promote something else.
User-Generated Content Providers
For visitors who contribute to reviews or discussions on your site, make it even easier and more rewarding to participate more. Highlight other opportunities to join your site’s community with layout changes or calls to action.
Weekenders
People behave differently depending on when they visit your site, so target campaigns based on day of week or time of day. If you have offers, promotions, or content that expire at certain times, targeting content based on time of day or day of week will give you an easy relevance win. Inform visitors of upcoming shipping cutoffs, show different content to lunchtime visitors, and try day of week offers to help drive conversion metrics.
Category Loyalists
Give your visitors what they are telling you they want. For the portion of your traffic that repeatedly visits the same category, make the favorite category even more prominent. Try changing navigation to put a visitor’s top category first in the list. Or deliver targeted calls to action and offers associated with the favorite category.
Searchers
Show returning visitors content related to their last site search. Or, make search functionality even more prominent for people who search frequently during their visits to your site.
Deciders
If someone provided job title as part of site registration or a request for information, focus your messaging based on that information. Create segments for different levels of responsibility to increase engagement and to identify decision makers or business owners. Speak to decision makers differently than decision influencers for greater relevance.
Locals
Even on the Internet, a visitor’s geographic location can make them likely to respond to different messages. Would you tell them something different if they were within a few miles of you?
Yahoos and Googlers
People who come from search engines may behave differently. They have used a keyword that you can use to align your solutions to their needs. For that matter, any traffic source may bring users with similar preferences. Use this knowledge to be more relevant to them.
Ralf
LiveRez
The Potential Dark Side of SEO Tricks – Link Buying, Domain Buying
If you are like me, and most of the vacation home rental managers I talk to on a daily basis, you are always looking for an edge to get visitors to your website. In the spirit of getting an edge, I ran across a great educational post about walking the fine line of kosher SEO tactics. Beware the risks.
Dirty SEO tricks you should avoid by Rich Cherecwich
Stay clean and say 'No' to bad SEO practices. My advice.
All the best.
Ralf
www.LiveRez.com
10 Ways to Boost Your Online Vacation Home Booking Website Click-Through Rate
"Thank you, I am fine. I am just looking." We got them all the way into our store (vacation home rental website), and they are 'just looking'. Let's put our salesperson hat on and 'make the sale'. We know they are not just here for fun (they are interested in booking a vacation home, or at least getting more information for a future vacation home). They could be having fun on www.hulu.comwatching TV shows and movies, or playing web boggle at www.wordsplay.net.
In our house, CTR stands for 'Choose The Right". Boosting CTR (Click Through Rates) is like helping our web visitors Choose The Right. : )
So what can we do to actively sell to them on the web? Here are 10 ideas (which I think are pretty good) from Reid Carr - an eCommerce expert published on iMediaConnection.com.
Read the full article: 10 ways to boost falling click-through rates by Reid Carr of iMediaConnection.com
1. Test
I wanted to cite this as tactic No. 1 because it should be at the forefront of any advice or recommendation that I outline. While there are "best practices," we've concluded through experience and testing that things are always changing and each case is unique. You have to establish appropriate rules for testing to give everything a fair shake. But once you've done that, establish a hypothesis and go. Rule nothing out. You will be amazed at what is successful. But beware: Don't let any finding become your secret sauce that you turn to for everything. Every campaign, client, product, placement, and timing causes your targets to react differently -- so be on your toes every time.
2. Change your units (Ralf comment - units to us would be vacation homes)
In the first few days or weeks (depending on volume), you should be able to tell which units are performing. However, be sure to review this on a placement level because different sites cause users to navigate and scan differently. Deduce which are your stars and which are your dogs to make quick, ruthless changes. Go with the winners, and you'll immediately experience a lift in click-throughs for the campaign. Note that if one unit is consistently underperforming, you should objectively review the creative to see if there might be a different issue in play.
3. Don't try to do too much
I think we all get a tad ambitious with what we'd like to communicate to our audience when we're advertising. For once, it is where we get to control what is said about our product, and we decide how it is said. But, realize that our audiences are still truly in control. When they're consuming our ads, they are actually doing other more important (to them, certainly not to us) things. When producing your ads, distill the message to the most important point and think about a user driving by a billboard at 65 mph. What is their single most important takeaway? Remove everything else (including the darn "click here").
4. Be permanently consistent
In the relatively short life of most campaigns, it can be hard to build off of prior recognition that the brand may have. However, if you maintain a consistent, permanent theme -- not just between ads but also between campaigns -- there's a greater chance that your target will remember you for the long haul. Consistency builds long-term trust and affinity. Building trust and affinity increases click-through and conversion rates. People want to do business with companies that they feel have been around and will continue to be around to support them. If you're constantly changing what you say and how you say it, customers lose faith. Think of your brand as a politician -- your target audience is voting with its money.
5. Reconsider rich media
If your campaign's success measurement is all about the click-through and conversion, you will want to reconsider integrating rich media into the mix. Rich media is often more about engagement than it is about direct response. However, if you do opt for rich media on a direct response level, consider bringing content to the ad to reduce the barrier of the click-through.
6. Try static ads
If you find that you're abandoning rich media, you might as well go all the way to static versions. The surprising thing is that you might even find you like them. In a world where we in the industry are inspired by the latest and greatest technology, bells and whistles, and video, sometimes our target needs a change of pace. Throw static ads into the mix and see what happens. For example, in a recent campaign for a wireless carrier we ran in Q3 this year, static ads running in equal rotation with similar Flash ads had a .07 percent CTR, while the Flash ads received .06 percent. When everything else is moving, your target just might react better to the simpler things. In many cases, they are looking for the static content on a page when reading an article and may tune out all shiny, flashy objects.
7. Rethink social media and news placements
In my article "Why Low Engagement Can Be Good," I addressed this topic in greater length. However, the basic premise is this: If you're trying to improve your click-through rates, you may not want to be placing your ads within engrossing content. When users are managing their profiles, interacting with friends, or engaged in a story, they will tune you out. A study from the IDCechoed this by saying, "U.S. online consumers who use social networking services (SNS) such as MySpace and FaceBook are less receptive to SNS ads overall, click less on SNS ads (57 percent) than they do on other forms of web advertising (79 percent), and make fewer purchases as a result." If you want people to click on your ad and arrive at your campaign's landing page, you may want to select media placements that are more passive, or ones dedicated to helping users navigate to other information related to the on-page topic and, subsequently, your product.
8. Design for the placement
ItHowever, designing for the placement can make a big difference. It can be as simple as black on white or white on black, or recognizing the difference between a placement on The New York Times website versus Heavy.com. Clearly these destinations have different audiences. Thus, they are also vastly different in terms of what will pop off the page and be noticed by readers. In the case of a broad media plan, rather than trying to appeal to every placement and risk diluting the creative, consider producing unique creatives for some of the bigger, more arresting placements. Rotate those creatives to see if it makes any difference.
9. Add behavioral targeting and retargeting
We have had mixed levels of success with these media options. However, at least we've seen pretty consistently higher click-through rates for behavioral targeting. Retargeting has been solid for us in terms of boosting CTR, and we've seen outstanding conversion rates. (Ralf - this refers to reusing campaigns for different target audiences.)
10. Add other tactics and mix
Anyone who is invested in online advertising needs to recognize the synergy between online advertising and other promotional tactics including offline. For example, it is widely noted that display ads lift search click-through rates. While it isn't widely highlighted in our space, it has been our experience that click-throughs for online display ads increase while similarly branded offline promotions are running. That means when our client Rubio's radio ads for this month's crispy shrimp burritos are running, our display ads promoting coupons for those same burritos are more likely to get clicked on.
The method here is all about timing and evaluating a media plan as a whole rather than in silos. When all cylinders are firing, you're more likely to see improvement across the board.
Read the full article: 10 ways to boost falling click-through rates by Reid Carr of iMediaConnection.com
Some Good Travel News…Europeans Booking More Travel Online
I scoured the internet for a graph that was going up and to the right. Found one! This study from PhocusWright shows that the online travel booking will continue to grow in Europe.

Not sure that this is directly related to your business but, I made me think of two things:
1. There is good news out there. My advice, look for it. Do not get bogged down on the bad sensational news.
2. Online......Online.....Online - That is where the growth is and that is where we should be focusing much of our energy and effort.
Ralf
LiveRez.com
PhoCusWright Identifies Seven Emerging Themes for Travel Industry
- The growth of pure Travel 2.0 businesses is slowing-dramatically.
The Travel Innovation Summit demonstrators, along with applicants who were not selected for this year’s event, described very few applications involving new social networks or pure social networking. - Travelers will enjoy easy access to rich subjective, objective and experiential content for trip planning.
Look for the pairing of trip planning and established social network brands and other sources of objective and subjective content. To facilitate the learning and shopping process, first movers are emerging in semantic search. Tools that facilitate an easier trip planning experience by narrowing alternatives based on profiles, stated preferences and observed behaviors are coming. - Abundant, varied mobile applications are beginning to emerge.
Interestingly, many of the emerging mobile application innovations focus not simply on shopping and purchasing, but on a variety of content, including day-of-travel and concierge applications. Creative approaches to the mobile business model challenge also are arising. - The Long Tail is coming of age.
With low cost computers and more pervasive Internet access than ever, the Long Tail of travel is poised to spread beyond the traditional air, car and hotel market. Unique approaches, including Software as a Service (SaaS), are on the horizon for the effective, efficient distribution of additional content and services. - Air shopping is still a work in progress.
Innovators like Air Canada are redefining the airline seat as a product-think of a world where every seat is a SKU with unique characteristics and services-rather than a mere commodity. The complexities of air shopping mean new approaches are still in their infancy-with ample room to grow and mature. - Attention shifts from “learn, shop, book” in the travel value chain.
Innovators are recognizing that elements beyond “learn, shop, book” in the travel value chain can be monetized. Expect pre-trip, trip experience, and post-trip technology models to arise. - Building supporting business applications loses its luster.
Innovators are focused on the customer-facing applications in the travel value chain, with much less emphasis on the infrastructure services that support content development, content distribution, financial accounting and settlement, and even provisioning of Internet access.
Myths of Online Travel
I found this article very interesting because it addresses some of the generalizations we like to make about the travel market, and the vacation home rental travel market.
Online Travel Industry Myths:
#1: The number of online travel buyers in the US is declining.
#2. More and more online travel shoppers use supplier sites than online travel agencies.
#3. Travel agencies are experiencing a resurgence as travelers return to traditional purchasing channels.
#4. The next generation of travelers prefers to do everything online.
#5. Social networks and travel reviews have the greatest influence on travel decision-making.
#6. Online travel markets need high credit card and Internet penetration to succeed.
Here is the full article: Myths of Online Travel
How do these myths play out in your vacation home rental market? Is your destination an exception or does it follow the general rules.
Ralf
LiveRez
