Archive for the ‘Website’ Category

How about a contest to promote you vacation home rental?

Thursday, September 18th, 2008

User-generated contests may seem like a massive undertaking, but chances are you already have the necessary materials to get started and engage your audience.   Check out this latest post by Jim Kaskade “4 easy steps for a rewarding video contest’

 In terms of interaction and branding, contests are hard to beat.  

Granted, online video contests can be a big task. But you observe some key fundamentals; you have the opportunity to benefit with a minimal resource investment.  Keys to building a following for the contest:

1. Tap into true passion with a key call to action. 2. Provide compelling incentives. 3. Make it as easy as possible for people to participate.  Here are a few ways to help your online video contest take off.

Provide content
Provide people some starts content so they are not limited to only their user-created content, and you have more influence over the direction of the final product.
Think cross-platform
Tie your contest to local attractions, events, or other appealing/popular things you want your vacation home rentals to be associated with.
Activate online communities
Promote the contest in online communities that you have created, are active in, or know is part of your target audience.
Leverage unique rewards
Give people unique incentives to participate in your contest. The good news is that some of the best prizes aren’t the most expensive — they are
recognition and experiences.

Best of luck to you and happy contest.


Ralf
LiveRez

Searches Are Reading Less, Refining Searches More

Tuesday, September 9th, 2008

This is pretty amazing stuff!  In the past 3 years, web searchers (where much of your prospect bases starts their vacation home rental searching) have moved from reading through the entire page of Google Search Results to only skimming the top of the page and then refining their search if they do not see what they are looking for, rather than reading the whole page. 

See this information from Think Eyetracking about where people are looking their search results – 2005 vs. 2008.

Google Eyetracking Test

Description from Think Eyetracking:  As seen in the heatmap above, fixations are studded around the top 5 results and the majority of clicks are upon the top 3 results (discounting the sponsored link). The sponsored link was actually not well attended to due to the fact that searchers are now familiar with advertiser placement within Google. The 2008 heatmap supports the recent trend observed by Cornell University (Their study found that the top 3 Google results get 79% of all clicks) and by AOL (Findings were that 63% of clicks were concentrated upon the top three search results).

Furthermore when asked afterwards what they would normally do when they couldn’t find their desired search result on the first page of Google, 87% respondents replied that they would modify the search terms or refine the search by category. 97% of people tested answered that Google was the search engine they most commonly used and out of those people, 87% stated they wouldn’t bother using anything else.

What do you make of this trend?  I feel that the concepts of optimizing for a variety of search terms and especially keyPHRASES is more important than ever.   Shoppers have learned that they can get better results by getting more specific in their search requests.

Ralf
LiveRez

Flash is great to show Vacation Home Rental, but how about SEO?

Tuesday, August 5th, 2008

What better way to show the spectacular vistas, the cozy living room, the high tech kitchen, and the private pool combined with a local flavor than a video tour.  Vacation home rentals were made to be shown this way.  Flash is great to capture the attention of shoppers and to hook them into exploring your offerings.  But be careful, it has not done much for you in helping shoppers find you while searching the web.  Until now, hopefully improvements are on their way.

Google and Adobe have made recent announcements around the improvement in Flash being used in SEO.  Google’s Official Webmaster Central Blog used the following example of how a Flash website listing looked in search results before the new Flash crawling technology was installed:

And this is how the same Flash website listing would now appear:

The difference, as you can see, lies within the important descriptive content that Google can now index. This peek into Google’s accessibility, however, begs the questions: How well does Google index Flash? and How effectively can it be optimized for rankings?

Based on the information provided since the announcements, following optimization techniques for Flash pages:

  1. The textual content within Flash can be optimized for specific keyphrase(s) to assist targeted rankings.
  2. Text navigation within the website as well as text links within content can include keyphrase(s) to boost relevancy of the destination page. However, this is only applicable when Flash is separated into segments housed in separate files. For example, instead of creating a website entirely in a single flash file (i.e. www.xyzname.com/site.swf), the Flash file should be broken into segments housed in separate URLs (i.e., page1.swf, page2.swf, etc.).
  3. Emphasizing (bolding) may help to raise the value of keyphrase(s). This seems to be a logical capability, but we don’t know at present if the new technology recognizes text emphasis.

Flash has made some amazing progress, but it still falls short of the efficacy of HTML when it comes to SEO.  Use it wisely.

Ralf

LiveRez.com

Great Picture For Great Vacation Rental Bookings Results

Tuesday, July 8th, 2008

Too often I run across vacation rental that have, shall I say, less flattering pictures than possible.  The ability to showcase the vacation homes is a great asset to online vacation rental marketing and provides the ability to really convey the ‘feel’ of the vacation home.  Most vacation rental software also allows you to easily embed pictures into your property descriptions.

I adapted an article I found on www.digicamhelp.com to the vacation rental industry.  Hopefully you will find some interesting and helpful info.

The digital camera is an essential tool for vacation rental managers who regularly take photos of their vacation rental property.  Whether a professional or not, the importance of taking well-composed and exposed photos of vacation property cannot be overstated. Using a few tried and true techniques can produce near-professional looking images without the need of buying expensive equipment.

Wide angle lens for vacation rental property photography
While a wide angle lens isn’t required for taking photos of real estate, it is certainly a plus. Cameras and lenses with wide angle capability capture more of a scene than a normal lens.Not only can a larger area of the scene be photographed with a wide angle lens, but wide angle allows you to stand closer to the main subject. As a result, it’s often possible to take photos free from unwanted objects in the foreground such as trees and poles. If you haven’t purchased a digital camera, consider one with a 28mm (35mm equivalent) lens. Or check if the one you already own accepts a wide angle converter lens.�

Composing vacation rental property photos
Make a habit of checking the composition in the viewfinder or on the LCD before taking a photo. There are no hard and fast rules for composing vacatron property shots, but do keep in mind a few principles.

  • Do some staging. Temporarily move distracting items from the scene such as a car in the driveway or a For Sale sign on the lawn. For interior shots, tidy up the room so it looks uncluttered. 

  • Highlight positive areas of property.

  • Before snapping the shutter button, review the scene so vertical or horizontal line are perpendicular.

  • Take shots from different angles so nothing obstructs an important part of the scene.

  • Moving slightly to the left or right, or back a few steps, before taking a photo can improve composition. Check the composition on the LCD.

There are aspects of taking photos of real estate that can be challenging. Take a few moments to learn how to address the main ones.

Barrel distortion
When taking photos of real estate using the widest lens angle of a digital camera, you will undoubtedly get barrel distortion. The wide angle lens position causes the edges of an image to look curved or skewed. Lines that you’d expect to appear perpendicular are not. Barrel distortion is most noticeable when photographing a straight edge near the side of the frame, such as taking wide angle shots of angular buildings, doors and edges of walls.

Minimizing barrel distortion
To minimize barrel distortion, zoom in the lens closer and move back to get more of the subject within the frame. Watch the effects change on the LCD. Barrel distortion can be fixed with most image editing software, though avoid distortion as much as you can when actually taking a shot. 

Camera shake
Camera shake causes images blur. To prevent camera shake when shooting in low light, place your camera on a tripod or other support. If you don’t have a remote control, use the built-in self-timer to trigger the shutter.

The Jaggies
Photos taken of scenes containing lines at angles or at a diagonal are prone to the “jaggies.” Jaggies occur when lines are in high contrast to the background, such as a roof line against a clear sky. When a large image is reduced in size using a photo editing program with anti-aliasing, the “jaggies” should visually disappear. To help avoid jaggies when photographing subjects with strong angles, change your position or the distance you’re standing from the subject.

Photographing reflective surfaces
When taking photos of items with reflective surfaces, shoot at an angle so reflections are minimized. Avoid using a flash as its light will be recorded in the image and ruin it.

SEO Test Your Vacation Home Rental Site Today

Thursday, June 19th, 2008

I just found a great new tool.  www.spidertest.com

This tool allows you to enter your website and get a complete listing of how the search engine spiders see your website.  It itemizes out what features of your site may not be friendly or read at all by the spiders.  It also provides information about how often certain key terms appear on your site.

Look at these results very carefully and tune your website updates to make improvements.  Remember that SEO improvements do not show up immediately but require a few weeks and months to translate into measurable results.

Find Out What Your Competitor is Doing in Google SEO & PPC?

Monday, June 9th, 2008

http://www.keywordspy.com

This tool is a must have for your online vacation rental marketing and online booking efforts.  Keyword Spy will will show you exactly which keywords your competitors are bidding on in Google AdWords and how much they are spending.  It will also help you learn which worked work well for different players in certain parts of the country.  Helping you to design a more effective PPC strategy.

For example, enter the phrase “sun valley vacation rentals” and discovered who is bidding and who is coming up naturally.  When you click on a website name, it will show you what words they come up for.  The first 10 search results are free and a great source of some base info.

http://www.keywordspy.com 

This is a must-know reconnaissance tool for Internet search engine marketers.

What Guests are Looking for Before Booking

Wednesday, June 4th, 2008

They are looking for a reliable friend.  Show them you can be that friend.

This is one of the things that scares them away from the vrbo and sends them towards a property management company that is experienced and equipped in dealing with the unforeseen things that happen during a vacation.  A good property mgmt company will be there to ensure they have a great vacation – from booking to check-out.  That needs to be you – their best friend.

How do they judge you to be that friend:
A quality website to get a feel for your company, the property, and the service you provide.

Clear rules - check-in/out, smoking policies, or pet policies

Good online pictures are also important.

Amenities are important (pool, hairdryers, computers, etc.)

Location information – map, attractions, etc.

Booking details – charges, taxes, etc. – Clarity is Key!

  • Some questions you should anticipate:
    What if my flight comes in after your office has closed?
    What is the cancellation policy?
    Is housekeeping available?
    Is there a deposit or will charges be billed to my credit card?
    How many parking spaces are available to me?
    Are laundry facilities available?

Be their best friend, and they will be your best customers.

Ralf
www.liverez.com

Flashy Site – Not Too Flashy I Hope

Tuesday, June 3rd, 2008

In trying to capture the interest of the vacation shopper, we constantly try to make our website and our vacation rental homes more engaging and exciting.  Like all things, this is something that needs to be balanced and carefully planned.  Too much of anything is a bad thing.

Tood Folandsbee, of WebMarketingResources.net explains the best use of flash and animation on your website in a recent article.

While conducting usability testing with many people as they visit different websites, we hear lots of complaints about the use of Flash or JavaScript to cycle images and messages on homepages. We wonder: Is Flash truly a killer app? Or is it a sales killer?

I’m not talking about the Flash site introduction pages, which fortunately have nearly disappeared. I am talking about an increasing number of small sites which are cycling images, changing messages, and sending offers across the screen — generally causing havoc among people trying to understand an often complex webpage.

This is not a tirade against Flash or JavaScript. It is an appeal for improved usability.

Problems with Scrolling Messages

Here are the problems caused by changing messages and scrolling offers:

  1. Distraction. A large percentage of people, especially those with ADD (Attention Deficit Disorder), find them incredibly distracting. It is difficult to read — let alone comprehend — a webpage where dominant images continue to change and distract.

    The first rule to get conversions is: Convey your value proposition. Make clear what business you are in and why it is of benefit to the reader. But Flash often distracts viewers from understanding this essential mess age.

    Eyes are naturally attracted to motion and light. If your visitors don’t finish reading a paragraph, they won’t understand the value proposition. And unless they understand your value proposition, nothing will happen. Our user testing constantly reveals this pattern of distraction.
     

  2. Disappearing messages. Some sites cycle images and messages a few times and then stop. However, once the cycling has stopped, it is impossible to go back and look at the messages. Visitors become frustrated when they can’t review them.
     
  3. Ineffectiveness. Flash does not seem to increase the effectiveness of messaging. Flash images alone convey little beyond an attractive look and feel, but these displays often consume 10% to 30% of valuable homepage real estate.
     
  4. Transitoriness. When we allow test users 8 to 10 seconds to view a homepage — and then hide the page — they rarely remember the content of the Flash messages. Far more often they are able to remember simple static headlines.
     
  5. Trained avoidance. Our testing indicates that Flash is becoming like banner ads that people have trained themselves to ignore.

A Better Solution — User Control

Let others continue to run Flash and lose conversions, while our clients implement this simple and effective solution: On every instance of Flash on your site use the common video icon controls for play and pause (and mute, if you use audio). Start with your primary message and let people move through the display if they choose. Such controls allow users to:

·  Run a display if they want to. ·  Stop on any message they are interested in. (Hint: Hyperlink the image to take users to an appropriate landing page.) With this approach you avoid annoying anyone. Flash can be an engaging, entertaining, and impactful tool if you simply yield control to the user and end the forced distraction.

If you watched users get frustrated day in and day out with cycling images and messages, you might lose patience — as we often do — with sites that don’t spend the time to determine exactly the kind of impressions they generate. As you explore new and supposedly engaging website technologies, be sure to test them before fully implementing them on your site.

Take the time to understand how your customers shop for their vacation rental property.  What information do they want to spend time on, and where the best place is to utilize animation.  I really like the concept – users want to have control.  I know my wife always does. : )

How Google Broad Match Can Help Market Your Vacation Home Rental

Monday, June 2nd, 2008

Lets talk about some different kind of matching available with Google Search Marketing to help you with both market your vacation rental home using pay-per-click and SEO:
1. 
The exact match – an exact match of the terms you place inside brackets when you enter keywords into your account. If you were adding an exact match keyword to your account it would look like this: [beach house]. Ads associated with this exact match would only show up for those specific keywords, that is, for “beach house” but not for “rental beach house”.

2.  The phrase match – terms are entered with quotes around them. The phrase match “beach house” term would allow ads to show when a searcher put in “rental beach house,” “beach house vacation,” or “California beach house”.

3. Broad match – is a bit more complicated. With broad match, you simply enter your phrase with no special characters.  This is Google’s default way to add keywords. With “beach house” into your account as a broad match, your ad would display for any search query containing “beach” and “house”.

Broad Search has morphed into Expanded Broad Match.  Now for example, account could end up displaying an ad based on your broad match keywords of “beach house” when the searcher entered “sand” or “sunshine”.

Over time, Google has stretched the relationship between the broad matched terms to the point that it is often difficult to see any logical relationship between the searcher’s term, your account’s keyword, and the displayed ad. This often results in the ad displaying for terms that are not relevant.

There are several approaches you can take to minimize the damage.
Avoid the use of broad match altogether. Exact match and phrase match often bring excellent traffic while avoiding Google making questionable expanded match choices. If you decide to run with broad match:
Avoid using one or two word keyphrases. Instead, adopt a practice to only run broad match on terms with 4 or more words in the phrase. This will minimize the chances of the Expanded Broad match algorithm misapplying your ads.
Identify non-relevant terms that the ad displays for and add those terms as negative keywords. If a searcher enters a keyword that is included in your negative keyword list, your ad will not display. The negative term negates the ad from showing. Developing a negative keyword list is an on-going effort. Don’t be surprised if over time your negative keyword list becomes quite long. Tools like the Google Keyword Tool (https://adwords.google.com/select/KeywordToolExternal), a good analytics program, and specialized tools like PPCProbe (www.ppcprobe.com) can help you identify negatives.Broad match can be very effective, but use it very carefully.Ralf
www.liverez.com

Search Marketing 2008 Benchmark Guide – tactics to increase online travel booking

Thursday, May 29th, 2008

I am a big fan of the Marketing Experiments team over in Florida.  Not only because they like to go surfing right out of their office, but because they are very scientific about their work in online selling.  Even though they do not focus on online vacation rental and online travel bookings, their materials are very applicable to vacation home rental managers.

Their latest publication:  Search Marketing 2008 Benchmark covers all the latest trends in Search Marketing.  See an excerpt:  http://www.marketingsherpa.com/exs/Search08Excerpt.pdf

Couple of immediate take-aways:
 - About half of online seller will increase their PPC and SEO budget by over 10%.
 - Only House Email Marketing has a higher ROI than SEO & PPC
 - SEO and SEM positions are very hard to fill
 - Long URLs are not good.  Short ones are.

If this is an area you plan to invest a lot of time and energy, the ME Benchmark could prove to be a very valuable resource for you.

Ralf
www.liverez.com