A Look at Conversion with LiveRez-Powered Websites

The heat map in this picture shows where visitor clicks are concentrated. Look at how most of the clicks are focused on the search box.
Getting travelers to your website is just half the battle. Getting their business once they arrive is just as important. At LiveRez, we pay special attention to how well our websites perform when it comes to conversion.
Wikpedia defines conversion rate as: “The ratio of visitors who convert casual content views or website visits into desired actions based on subtle or direct requests from marketers, advertisers and content creators.”
In terms of a vacation rental management company’s website, the end goal (most desirable requested action) is for a visitor to book a property. With LiveRez-powered websites, this process takes only three clicks, with the first click being especially important because it launches the potential guest into the booking channel.
The image to the right demonstrates just how good LiveRez-powered websites are at invoking website visitors to enter the booking channel. As you can see by this heat map (typical of LiveRez-powered websites), visitor clicks are highly concentrated on the search box on the front page. Combine this with excellent average bounce rates, which greatly outperform industry standards, and you have the makings of a high-conversion website.
Online Booking: Top 6 Reasons Why It’s So Important

Does your website take online bookings? The ability to take online bookings (or web bookings) is an especially powerful tool for vacation rental managers.
One of the key things that sets LiveRez apart from its competition is that it offers a complete dynamic website with an online booking engine that is completed integrated with the back office (reservation system and trust accounting). One of the major inspirations behind LiveRez was to make vacation rental managers fully operational online and give them the ability to take online bookings (just like hotels).
We all know that online bookings are important and can help take a vacation rental business to the next level. But, it’s easy to forget the specific reasons that make online bookings especially important. Following are the top 6 reasons why the ability to take online bookings is so important.
1. Convenience – With online booking, travelers can shop AND buy right there online. With sites that do not take online bookings, travelers have to contact the management company to make the final purchase – an added inconvenience that in some cases can detour travelers from booking.
2. Available 24-7 – Because your website is up online all the time, travelers can make reservations at any point during the day, especially outside of your normal business hours. You and your staff have to sleep some time, right? Well, your website never does, so giving it the ability to take online bookings means at least one member of your sales team is working around the clock.
Carolina Beach Realty: Your Gateway to Pleasure Island

Carolina Beach Realty's partnership with LiveRez.com has allowed the business to dramatically increase its web presence.
Carolina Beach Realty
Location: Carolina Beach, NC
Website: CarolinaBeachRealty.net
Quick Quote: “In the two years that we’ve been dealing with LiveRez, the rate of growth in our business has doubled and our revenues have increased tremendously. I really attribute a lot of that to the presence LiveRez has given us on the Internet.”
Imagine taking a trip back in time – to a place that’s family friendly, with uncrowded beaches and where a business really hangs its hat on true customer service.
It’s not a dream – it’s called Pleasure Island. And with 45 years of experience in the area, Carolina Beach Realty has the inside track to a wonderful vacation there.
The company offers a wide variety of homes and condos for rent, ranging in size from one to seven bedrooms, with a variety of ocean front and ocean view properties, and at prices that can fit a wide variety of budgets. Its selection of properties is among the largest offered on the small island.
SEO Case Study: Cocoa Beach Best Condominium Rentals

Cocoa Beach Best Condominium Rentals experienced dramatic increases in search engine placement, website traffic and web bookings in just its first few months with LiveRez.com
When Sheila Hobart of Cocoa Beach Best Condominium Rentals signed up for LiveRez.com’s SEO/SEM service, she had a clear plan in front of her for the customer demographic she wanted to reach – she just wanted a little helping getting her company in front of them.
After working with LiveRez.com SEO/SEM Manager Sam Martin to nail down her target audience, Hobart let LiveRez.com’s SEO/SEM service design and execute a custom plan.
And, in just a matter of weeks, Cocoa Beach Best is starting to see results.
“Our website is hitting its targets, and our numbers look good,” Hobart said.
In just over one month with LiveRez.com’s SEO/SEM service, Cocoa Beach Best’s search engine placement for seven strategic keyword phrases increased by 316 percent. On May 19, Cocoa Beach Best had an average search engine ranking of 75 among those seven keyword phrases. But, as of July 1, its average ranking has increased to 18.
Week-to-Week Vacation Home Rental Only? More power to you if you can pull that off.
Recently I had a conversation with a vacation manager about her strategy of week-to-week rentals. We agreed that although that was a good strategy in the past, it might not be what she wants to do for 2009. As a matter of fact, she already changed her business model to adapt to the changing traveler booking habits.
Here are some noteworthy stats - based on 2007/2008 bookings:
- For 1 Week 25%
- For 6 days 20%
- For 3/4/5 days 15%
My expectation, and what i am observing across our many vacation managers is that the % of 7 day rentals is decreasing and travelers are looking for more flexibility. While not being able to afford the full 1 week vacation, they do not want to forgo the vacation completely and a few days is much better than no vacation home at all.
So my advice is, put the old 'week-to-week' rental only strategy on the shelf while the economy and travelers are in recovery mode.
Ralf
www.LiveRez.com
The Potential Dark Side of SEO Tricks – Link Buying, Domain Buying
If you are like me, and most of the vacation home rental managers I talk to on a daily basis, you are always looking for an edge to get visitors to your website. In the spirit of getting an edge, I ran across a great educational post about walking the fine line of kosher SEO tactics. Beware the risks.
Dirty SEO tricks you should avoid by Rich Cherecwich
Stay clean and say 'No' to bad SEO practices. My advice.
All the best.
Ralf
www.LiveRez.com
10 Ways to Boost Your Online Vacation Home Booking Website Click-Through Rate
"Thank you, I am fine. I am just looking." We got them all the way into our store (vacation home rental website), and they are 'just looking'. Let's put our salesperson hat on and 'make the sale'. We know they are not just here for fun (they are interested in booking a vacation home, or at least getting more information for a future vacation home). They could be having fun on www.hulu.comwatching TV shows and movies, or playing web boggle at www.wordsplay.net.
In our house, CTR stands for 'Choose The Right". Boosting CTR (Click Through Rates) is like helping our web visitors Choose The Right. : )
So what can we do to actively sell to them on the web? Here are 10 ideas (which I think are pretty good) from Reid Carr - an eCommerce expert published on iMediaConnection.com.
Read the full article: 10 ways to boost falling click-through rates by Reid Carr of iMediaConnection.com
1. Test
I wanted to cite this as tactic No. 1 because it should be at the forefront of any advice or recommendation that I outline. While there are "best practices," we've concluded through experience and testing that things are always changing and each case is unique. You have to establish appropriate rules for testing to give everything a fair shake. But once you've done that, establish a hypothesis and go. Rule nothing out. You will be amazed at what is successful. But beware: Don't let any finding become your secret sauce that you turn to for everything. Every campaign, client, product, placement, and timing causes your targets to react differently -- so be on your toes every time.
2. Change your units (Ralf comment - units to us would be vacation homes)
In the first few days or weeks (depending on volume), you should be able to tell which units are performing. However, be sure to review this on a placement level because different sites cause users to navigate and scan differently. Deduce which are your stars and which are your dogs to make quick, ruthless changes. Go with the winners, and you'll immediately experience a lift in click-throughs for the campaign. Note that if one unit is consistently underperforming, you should objectively review the creative to see if there might be a different issue in play.
3. Don't try to do too much
I think we all get a tad ambitious with what we'd like to communicate to our audience when we're advertising. For once, it is where we get to control what is said about our product, and we decide how it is said. But, realize that our audiences are still truly in control. When they're consuming our ads, they are actually doing other more important (to them, certainly not to us) things. When producing your ads, distill the message to the most important point and think about a user driving by a billboard at 65 mph. What is their single most important takeaway? Remove everything else (including the darn "click here").
4. Be permanently consistent
In the relatively short life of most campaigns, it can be hard to build off of prior recognition that the brand may have. However, if you maintain a consistent, permanent theme -- not just between ads but also between campaigns -- there's a greater chance that your target will remember you for the long haul. Consistency builds long-term trust and affinity. Building trust and affinity increases click-through and conversion rates. People want to do business with companies that they feel have been around and will continue to be around to support them. If you're constantly changing what you say and how you say it, customers lose faith. Think of your brand as a politician -- your target audience is voting with its money.
5. Reconsider rich media
If your campaign's success measurement is all about the click-through and conversion, you will want to reconsider integrating rich media into the mix. Rich media is often more about engagement than it is about direct response. However, if you do opt for rich media on a direct response level, consider bringing content to the ad to reduce the barrier of the click-through.
6. Try static ads
If you find that you're abandoning rich media, you might as well go all the way to static versions. The surprising thing is that you might even find you like them. In a world where we in the industry are inspired by the latest and greatest technology, bells and whistles, and video, sometimes our target needs a change of pace. Throw static ads into the mix and see what happens. For example, in a recent campaign for a wireless carrier we ran in Q3 this year, static ads running in equal rotation with similar Flash ads had a .07 percent CTR, while the Flash ads received .06 percent. When everything else is moving, your target just might react better to the simpler things. In many cases, they are looking for the static content on a page when reading an article and may tune out all shiny, flashy objects.
7. Rethink social media and news placements
In my article "Why Low Engagement Can Be Good," I addressed this topic in greater length. However, the basic premise is this: If you're trying to improve your click-through rates, you may not want to be placing your ads within engrossing content. When users are managing their profiles, interacting with friends, or engaged in a story, they will tune you out. A study from the IDCechoed this by saying, "U.S. online consumers who use social networking services (SNS) such as MySpace and FaceBook are less receptive to SNS ads overall, click less on SNS ads (57 percent) than they do on other forms of web advertising (79 percent), and make fewer purchases as a result." If you want people to click on your ad and arrive at your campaign's landing page, you may want to select media placements that are more passive, or ones dedicated to helping users navigate to other information related to the on-page topic and, subsequently, your product.
8. Design for the placement
ItHowever, designing for the placement can make a big difference. It can be as simple as black on white or white on black, or recognizing the difference between a placement on The New York Times website versus Heavy.com. Clearly these destinations have different audiences. Thus, they are also vastly different in terms of what will pop off the page and be noticed by readers. In the case of a broad media plan, rather than trying to appeal to every placement and risk diluting the creative, consider producing unique creatives for some of the bigger, more arresting placements. Rotate those creatives to see if it makes any difference.
9. Add behavioral targeting and retargeting
We have had mixed levels of success with these media options. However, at least we've seen pretty consistently higher click-through rates for behavioral targeting. Retargeting has been solid for us in terms of boosting CTR, and we've seen outstanding conversion rates. (Ralf - this refers to reusing campaigns for different target audiences.)
10. Add other tactics and mix
Anyone who is invested in online advertising needs to recognize the synergy between online advertising and other promotional tactics including offline. For example, it is widely noted that display ads lift search click-through rates. While it isn't widely highlighted in our space, it has been our experience that click-throughs for online display ads increase while similarly branded offline promotions are running. That means when our client Rubio's radio ads for this month's crispy shrimp burritos are running, our display ads promoting coupons for those same burritos are more likely to get clicked on.
The method here is all about timing and evaluating a media plan as a whole rather than in silos. When all cylinders are firing, you're more likely to see improvement across the board.
Read the full article: 10 ways to boost falling click-through rates by Reid Carr of iMediaConnection.com
More Online Bookings – Easy as Algebra?
The folks at Marketing Experiments are focused on eCommerce - which also includes online vacation rental vacation bookings in my definition of getting online bookings.
I have always liked their 'Conversion Index': Conversion = 4m + 3v + 2(i-f) - 2a is a great way of looking at how to dissect the various aspects of what gets prospects to book a vacation on your site.
Here are the definitions for the Conversion Index (above) there are four elements that are critical to increasing conversion:
- Motivation (m) of the prospect visiting your website to make a purchase.
- The clarity with which Value Proposition (v) is expressed. After motivation, it’s the most important factor in determining whether a customer buys from a site or not.
- Incentives (i) such as specials, rewards, etc. are used to mitigate Friction–producing (f) elements such as finding information, clicking many buttons, etc. in the conversion process.
- Anxiety–causing (a) elements, such as asking for personal and credit card information.
Evaluate your vacation property rental website with these principles in mind.
Thanks.
Ralf
www.liverez.com
Relaunching the LiveRez Blog
OK, I am back from a crazy April of traveling, moving, and all the excitement that comes along with that. First of all, let me get the move out of the way. Last week, my family (my high-school sweetheart wife, and four kids ages 13-3) moved from Salt Lake City to Boise, ID. The most amazing part is not all the stuff I realized we had, it was that we consciously chose to move so much of it.
In April I had the opportunity to attend the Eastern VRMA, Western VRMA, FloridaVRMA, and the Atlanta Vacation Home Expo. I will go into some detail about all these show in future bog entries. However, one overriding observation I have is that there is an incredible opportunity for our industry. This opportunity comes from two direction: (1) we have a great product, and (2) we are currently very much under-utilizing the power of the Internet and the ability to create a public movement for the vacation rental market.
One of the things I am trying to do is help educate the vacation rental community on some web marketing basics that can help us drive more bookings and awareness. Last month I hosted a webinar on Driving Website Conversion, this month I am hosting a webinar on Search Engine Marketing Basics. If you are interesting in attending this free webinar, please register and join us.

