Cyndi Bonetti, of Valet Vacation Rentals, understands the importance of customer service, and that's one of the main reason she chose LiveRez.com

Valet Vacation Rentals
Location: McCall, Idaho
Website: ValetVacationRentals.com
Quick Quote: “LiveRez has been so wonderful to work with.”

Cyndi Bonetti of Valet Vacation Rentals in McCall, Idaho is a veteran of the tourism industry.

Bonetti started her work in the travel sector right out of high school and has worked in almost every area imaginable, including car rentals, resort management, and now vacation rental management.

In her many years of experiences, she experienced a lot and picked up a few tricks of the trade, and she knows what it takes to be successful.

What’s her biggest secret to winning in the travel sector? Maybe we could call it the Golden Rule of Travel; Bonetti believes that customers should be treated the way anyone wants to be treated on vacation.

She has worked to make that objective a reality at Valet Vacation Rentals, even during difficult economic times. “I haven’t cut any of my staff,” said Bonetti. “My goal is to have a live person for guests to talk to when they call us.”

LiveRez.com designed the Valet Vacation Rentals website.

Even as the slumping economy caused other companies some difficulties, Valet Vacation Rentals has flourished as of late, adding more than 100 vacation rental homes to its offerings. Bonetti believes this comes directly from her emphasis on her guests. “Our company has continued to grow, and I like to think that is because we pay attention to the consumers,” she explained.

Valet Vacation Rentals consultants are well-trained so they know the features and amenities of each rental home. “We know the homes so well,” Bonetti said.

The company can also take care of the little things that can make travel a hassle, even after guests have left. As a part of her goal to serve, Bonetti will mail guests’ personal items left at vacation properties to the customers at no charge to them. “I think that sets us apart from the competition,” she said.

While Bonetti demands exceptional customer service from her staff, she also demands it from her suppliers.

And that’s exactly what she gets. LiveRez.com, an emerging leader in the vacation rental software industry, is the choice of Bonetti and her team. “LiveRez has been so wonderful to work with,” she said.

This cabin with a lake view is one of the many beautiful places available from Valet Vacation Rentals

Valet chose LiveRez because of the simple-to-learn system, along with the – you guessed it – great customer service. “The system works beautifully for me,” Bonetti praised. She said the support team at LiveRez was “very available” during the implementation process and that they “just understand customer service.”

What’s been the result of Valet’s move to LiveRez-powered rental software? Compliments, and lots of them. “We get nothing but compliments on the site,” Bonetti said.

LiveRez is excited to partner with the team at Valet Vacation Rentals in beautiful McCall, Idaho.

Earlier this week I was researching some travel information on Travelocity for my trip to Charlotte, NC for the Eastern VRMA show at the end of this month.  I got some flight and hotel information for my budgeting plans.  I will make the actual reservation a bit closer to the travel date.

The next moring, while I was spinning on my trainer in my garage and listening to music on songza......SURPRISE!!!......up pops a Travelocity ad about going from Boise to Charlotte. 

Personalized Travel Ad Based on a Previous Search

This is truly amazing marketing. 

Targeted marketing from Travelocity on a completely different website, on a different day, and at a different time.

This is amazing stuff and is setting the expectations of travelers as to how they will interact with their vacation provider.

Kudos to Travelocity.
LiveRez.com

Now this guys looks like he knows his SEO facts.

If you are like me, and most of the vacation home rental managers I talk to on a daily basis, you are always looking for an edge to get visitors to your website.  In the spirit of getting an edge, I ran across a great educational post about walking the fine line of kosher SEO tactics.  Beware the risks.

Dirty SEO tricks you should avoid by Rich Cherecwich

Getting reinstated in the search rankings takes time, and the search giant has a four-step process for getting back on track:

1. Determine what went wrong. In most cases, it's a Google webmaster guideline that has been violated.
2. Solve the problem.In the case of doorway pages related to domain buying, get rid of them. With link buying, it's a much harder and lengthier process. If you purchased links on a blog, you'll have to contact those bloggers, and they in turn will have to remove the links to your website.
3. File a reconsideration request.Within Google's webmaster tools, there are full instructions for a filing a reconsideration request. You'll want to explain what happened, notify them that it's fixed, and tell the search engine that you won't use that deceptive trick again. A team from Google then reviews the request and checks your website to make sure any violations have been cleaned up.
4. Stay away from the tricks."This is probably a given -- don't it again," Lasnik says.

Stay clean and say 'No' to bad SEO practices.  My advice. 

All the best.

Ralf
www.LiveRez.com