Posts Tagged ‘vacation rental software’

Why I dont use a Phone Book…The Internet

Tuesday, June 23rd, 2009

We all know that the world is going the way of the Internet. I constantly find myself talking about how the internet is the future of businesses. Think about where we have from since the inception of the Internet.

NFL.com in 1996

NFL.com in 1996

What the Internet use to be..

 

Since my realization of the internet in about 1995 -1996 when i was in 5th Grade. We sure have come a long ways.  I think of the internet back then as the “Information Highway” and thats about it. You can find anything online. People would have websites to just be out there and to post their data about their cause, products, or organization.  Back when you were the cool kid to have a 56k Connection instead of a 14.4k like mine, having a website was great, but it didn’t inhibit business at all. Here is an image of NFL.com in 1996..Pretty Good for the year.

 

 

NFL.com in the present day!

NFL.com in the present day!

What the Internet is Now..

 

As much as we still use the internet for information. We use it for much more. Now we are purchasing things online, we are submitting and sharing data across the globe, there are business who purely do business online without a “Brick and Morter” storefront.  You can watch live TV, you can view past videos and Even make online bookings for your favorite vacation rentals, airlines. Order dinner, buy groceries, shop for cars, and so much more. Now days it’s not enough to just allow your customers to view your information online.

The Internet is now a massive shopping portal that everyone who has a business should utilize, including Vacation Rental Managers. Now, you have a store and an Internet store. Imagine that someone goes into your Internet store and shops. Then they want to buy but they can’t find a cash register…That is what happens when they can’t book online.  Now, it’s a Service and a time saver for you and your Customers to allow online bookings for at least some if not all your properties.

 

Maui Gold Condos

Maui Gold Condos

Why LiveRez.com

LiveRezhas been a huge value in many ways. We offer a very robust yet user friendly reservation system. We allow our partners to integrate with Quickbooks, but another huge value is the LiveRez websites that we build.  We make it quick and easy for someone to make a booking.  Also many will find that the LiveRez websites are very SEO friendly. The question some need to ask is? how easy is it make an online booking. Can they are start checking out within 3 Clicks? Is it simple and plain so that Anyone can book?
Looking at Maui Gold Condos you can see a great example of a great website that makes it simple and easy to make an online booking in a very professional environment.
You can learn about more about Vacation Rental Software at our website: www.LiveRez.com
Thanks
Tyler

Eastern VRMA Update #1

Tuesday, March 31st, 2009
Vacation Rental Managers Association

Vacation Rental Managers Association

First I want to say to everyone, flying is pretty good. As much as everyone complains (which by the way is not a good way to promote vacations), I had 3 flight to make it from Boise to Charlotte and all flights were on time. The only hiccup was the Delta employee who suggested that I should pay $175 for my over-sized suitcases. Really? I don’t think so. He caved like bad souffle.

The show. It was an active evening reception in the vendor showcase. More traffic than expected and more positive conversations than folk complaining about the economy. I have found a positive effect of the economy on many vacation managers. It has forced the issue of improving their operations and their marketing/selling.

We will come out of this recession stronger and in a better position to fight for market-share from the hotels. The activities I see vacation managers making to enhance their websites, their online marketing, the analysis of their prospects & guests, and the improvements in their operations are all very positive.

Overall the mood is very positive and anticipating a great recovery for our industry.

More to come tomorrow after some of the sessions.

LiveRez

As a Guest, Some Advice I Have to Vacation Resort

Monday, March 2nd, 2009

Last weekend I had the wonderful opportunity to take my wife and kids to LA for a little beach and Disneyland.  With shame, I have to admit that we stayed at a Timeshare Resort.  Many years ago I bought an Annual Timeshare at the Maui Marriott.  So this year we traded the Maui Vacation Club for a week in LA.  Something we learned is that just as some vacation rentals are great and others are not, some timeshares are great and some not.

Even though this LA timeshare was far (like vintage 1984 for the LA Olympics) below the standard of the Marriott Maui, it did not have to be as much of a disappointment as it was.  I spent some time with the general manager of the resort discussing what I thought he could do to improve the experience.  Here is part of our conversation:

Set expectations – be very clear about what it is, and what it is not.  Trying to make it sound and look more than it is will only lead to disappointment.  This is especially true about the information provided after the booking is made.  I understand that a certain amount of ‘marketing/positioning’ needs to happen to get the booking.  But once the booking is made, start setting the expectations and preparing guest for exactly what they will find.  (’a retaining wall 4 feet from your balcony and bedroom window, but you only have to cross the street and you are on the beach, so enjoy the beach live, not through the window’)

Little things – budgets are tight, you cannot replace the carpet in every room every year (although 2 decades next to beach is probably the limit).  Update some pictures, some decorations, the plates/silverware, the outlets that wiggle in the wall and do not hold plugs in them b/c they are so worn, maybe a shower-head, ………you get the idea.  Details make the experience.

Preparedness – we had a planned outage as a transformer was replaced in front of the resort one morning.  Unfortunately the resort staff did not alert any guests about this and most of the emergency lighting and the flashlights (which are ‘plugged’ into the wiggly outlets) did not work.  I understand you cannot control the utility, but you can control your response.  Their response showed me very little respect for myself and other guests.

Welcome Gift – again it is the little things, but this just shows that “we are happy you are here, we are here to serve you, we are here to make your stay great, we appreciate you choosing us over all your other options”.  This can be something inexpensive & small, but it should be thoughtful.  It can make all the difference in creating a collaborative feeling between guests and the host.

We had a great stay.  The pool was awesome, the location next to beach perfect, and the distance to town convenient.  Unfortunately this was overshadowed by some shortcomings, that if addressed proactively would have been overlooked.

Vacation Home Managers Beating the Odds in a Down Economy

Wednesday, February 25th, 2009

Boise, ID – February 25, 2009 – LiveRez, (http://www.LiveRez.com ), the emerging leader in online vacation rental booking software, is enabling vacation home management companies around the country beat the slowing economy by enhancing their presence on the web, and driving more online bookings.

LiveRez, a complete online vacation rental property management solution, is focused on increasing bookings and making vacation property managers fully operational to maximize online bookings. LiveRez offers best-in-class websites, a booking engine, property management system, online marketing services, and a unique “Pay-As-You-Book” approach which provides a mutually beneficial partnership between LiveRez and vacation rental managers.

KZ Cabins,located in the north Georgia mountains, chose LiveRez because it needed a new website, streamline operations, and shift more of its bookings online.

“LiveRez is a business partner and has been incredibly responsive to our needs,” said Andres Zagarola, President of KZ Cabins. “Our new system has greatly reduced our operating costs and fueled a steady stream of online business, even in this tough economy.”

“Growing companies such as KZ cabins need a proven, scalable solution to manage their business,” said Ralf VonSosen, vice president of marketing for LiveRez. “Our passion is to provide vacation managers with a solution that will not only streamline their operations, but most importantly grow their business.”

KZ Cabins has seen the following benefits from the LiveRez partnership:
• More Online Bookings: KZ Cabin has seen a significant increase in the bookings completed online. Driven by SEO (Search Engine Optimization) and customizing its website content for its market.
• Services & Amenities: Increased selection of booking options, easy to use interface and property information for guests online
• Improved Operations: Virtual office model greatly reduces operating costs and improves efficiency of managing guest bookings and key management activities online.
• QuickBooks Accounting: Integrated solution with QuickBooks accounting to streamline accounting processes.

About LiveRez Inc.
LiveRez ( http://www.liverez.com ) drives more online vacation rental bookings. LiveRez provides the most complete online vacation rental property management solution available, enabling property managers to fully utilize the power of the internet in driving guest bookings, guest satisfaction, and the management of their properties. LiveRez takes a unique online-centric approach through its partnership with property managers, and is focused on making the online shopping experience pleasant, trustworthy, and complete. Successful partners include ALL STAR Vacation Homes (allstarvacationhomes.com) and High Country Resort Properties (highcountry-rentals.com). LiveRez is headquartered in Boise, ID. For more information,

Contact:
Ralf VonSosen
LiveRez, PublicRelations
( http://www.LiveRez.com)
+1.208.854.7717
ralf@liverez.com

January 2009 Top Ten Websites – Does this tell you anything?

Tuesday, February 17th, 2009

No vacation home rental sites in the Top 10! Got to change that. (back to the new years resolutions….let’s make that happen)

On a more serious note, check out the traffic. Interesting downward or even trends on the various sites, except for facebook.com and wikipedia.com. Since all the traffic on wikipedia.comis probably people looking up ’stimulus package’, ‘depression’, ‘recession’, and other uplifting economic terms, I want to focus on facebook.com.

Note the substantial increase. I have also see a substantial increase in activity on my personal Facebook page. I have had a Facebookpage for well over a year and until this summer, there was never much activity. In the fall, suddenly there were lots of friend requests, updated status (some of these updates really need not be shared), and I found myself searching for old acquaintances. I admit, I even started updating my status.

Why should you care? I think we should care about anything that is growing and capturing people’s (potential guests) attention. Social media such as facebook can help us to reach our market and, maybe more importantly, to understand our market. What gets people’s attention? What are the talking about? What do they have strong opinions on?

….and if you want, you can come visit me (Ralf VonSosen – only one there) and make me your friend on Facebook.

 

Ralf
LiveRez.com

10 Ways to Boost Your Online Vacation Home Booking Website Click-Through Rate

Friday, January 23rd, 2009

“Thank you, I am fine.  I am just looking.”  We got them all the way into our store (vacation home rental website), and they are ‘just looking’.  Let’s put our salesperson hat on and ‘make the sale’.  We know they are not just here for fun (they are interested in booking a vacation home, or at least getting more information for a future vacation home).  They could be having fun on www.hulu.comwatching TV shows and movies, or playing web boggle at www.wordsplay.net

In our house, CTR stands for ‘Choose The Right”.  Boosting CTR (Click Through Rates) is like helping our web visitors Choose The Right. : )

So what can we do to actively sell to them on the web?  Here are 10 ideas (which I think are pretty good) from Reid Carr – an eCommerce expert published on iMediaConnection.com.

Read the full article:  10 ways to boost falling click-through rates by Reid Carr of iMediaConnection.com

1. Test
I wanted to cite this as tactic No. 1 because it should be at the forefront of any advice or recommendation that I outline. While there are “best practices,” we’ve concluded through experience and testing that things are always changing and each case is unique. You have to establish appropriate rules for testing to give everything a fair shake. But once you’ve done that, establish a hypothesis and go.   Rule nothing out. You will be amazed at what is successful. But beware: Don’t let any finding become your secret sauce that you turn to for everything. Every campaign, client, product, placement, and timing causes your targets to react differently — so be on your toes every time.

2. Change your units (Ralf comment – units to us would be vacation homes)
In the first few days or weeks (depending on volume), you should be able to tell which units are performing. However, be sure to review this on a placement level because different sites cause users to navigate and scan differently. Deduce which are your stars and which are your dogs to make quick, ruthless changes. Go with the winners, and you’ll immediately experience a lift in click-throughs for the campaign. Note that if one unit is consistently underperforming, you should objectively review the creative to see if there might be a different issue in play.

3. Don’t try to do too much
I think we all get a tad ambitious with what we’d like to communicate to our audience when we’re advertising. For once, it is where we get to control what is said about our product, and we decide how it is said. But, realize that our audiences are still truly in control. When they’re consuming our ads, they are actually doing other more important (to them, certainly not to us) things.   When producing your ads, distill the message to the most important point and think about a user driving by a billboard at 65 mph. What is their single most important takeaway? Remove everything else (including the darn “click here”).

4. Be permanently consistent
In the relatively short life of most campaigns, it can be hard to build off of prior recognition that the brand may have. However, if you maintain a consistent, permanent theme — not just between ads but also between campaigns — there’s a greater chance that your target will remember you for the long haul.   Consistency builds long-term trust and affinity. Building trust and affinity increases click-through and conversion rates. People want to do business with companies that they feel have been around and will continue to be around to support them. If you’re constantly changing what you say and how you say it, customers lose faith. Think of your brand as a politician — your target audience is voting with its money.

5. Reconsider rich media
If your campaign’s success measurement is all about the click-through and conversion, you will want to reconsider integrating rich media into the mix. Rich media is often more about engagement than it is about direct response.   However, if you do opt for rich media on a direct response level, consider bringing content to the ad to reduce the barrier of the click-through.

6. Try static ads
If you find that you’re abandoning rich media, you might as well go all the way to static versions. The surprising thing is that you might even find you like them.   In a world where we in the industry are inspired by the latest and greatest technology, bells and whistles, and video, sometimes our target needs a change of pace. Throw static ads into the mix and see what happens. For example, in a recent campaign for a wireless carrier we ran in Q3 this year, static ads running in equal rotation with similar Flash ads had a .07 percent CTR, while the Flash ads received .06 percent.   When everything else is moving, your target just might react better to the simpler things. In many cases, they are looking for the static content on a page when reading an article and may tune out all shiny, flashy objects.

7. Rethink social media and news placements
In my article “Why Low Engagement Can Be Good,” I addressed this topic in greater length. However, the basic premise is this: If you’re trying to improve your click-through rates, you may not want to be placing your ads within engrossing content.   When users are managing their profiles, interacting with friends, or engaged in a story, they will tune you out. A study from the IDCechoed this by saying, “U.S. online consumers who use social networking services (SNS) such as MySpace and FaceBook are less receptive to SNS ads overall, click less on SNS ads (57 percent) than they do on other forms of web advertising (79 percent), and make fewer purchases as a result.”  If you want people to click on your ad and arrive at your campaign’s landing page, you may want to select media placements that are more passive, or ones dedicated to helping users navigate to other information related to the on-page topic and, subsequently, your product.

8. Design for the placement
ItHowever, designing for the placement can make a big difference. It can be as simple as black on white or white on black, or recognizing the difference between a placement on The New York Times website versus Heavy.com. Clearly these destinations have different audiences. Thus, they are also vastly different in terms of what will pop off the page and be noticed by readers.  In the case of a broad media plan, rather than trying to appeal to every placement and risk diluting the creative, consider producing unique creatives for some of the bigger, more arresting placements. Rotate those creatives to see if it makes any difference.

9. Add behavioral targeting and retargeting
We have had mixed levels of success with these media options. However, at least we’ve seen pretty consistently higher click-through rates for behavioral targeting. Retargeting has been solid for us in terms of boosting CTR, and we’ve seen outstanding conversion rates.  (Ralf – this refers to reusing campaigns for different target audiences.)

10. Add other tactics and mix
Anyone who is invested in online advertising needs to recognize the synergy between online advertising and other promotional tactics including offline. For example, it is widely noted that display ads lift search click-through rates. While it isn’t widely highlighted in our space, it has been our experience that click-throughs for online display ads increase while similarly branded offline promotions are running. That means when our client Rubio’s radio ads for this month’s crispy shrimp burritos are running, our display ads promoting coupons for those same burritos are more likely to get clicked on.

The method here is all about timing and evaluating a media plan as a whole rather than in silos. When all cylinders are firing, you’re more likely to see improvement across the board.

Read the full article:  10 ways to boost falling click-through rates by Reid Carr of iMediaConnection.com

New President…..New Vacation Planning

Monday, January 12th, 2009

All political views aside, you got to like the fact that Pres. Obama stayed in a vacation home rental in Hawaii.  That is some great publicity for our industry.  You may think about using that as a tag-line or angle to campaign to some potential new guests (remember many potential guests have no experience in vacation homes – get lists of travelers from your friends and business partners).  “find out why the president stays at a vacation rental”, “have a presidental experience in a vacation rental”, “good enough for a presidential vacation”,……….you get the idea.

Now I lost my train of thought completely.  My post here was goign to be about 2009 plans and trends.  Recently, YPartnerships created an interesting list of predictions for the travel industry which I thought were worth looking at.  When looking at this, think about how it applies to you and your business – how it applies to what you can affect.

YPartnership Emerging Trends in Travel

  • Value Is King – Remember that does not mean ‘cheap’ – it mean lots for their money.  All-inclusive, no extra fees, specials, etc.
  • Trips Will Get Shorter – “staying fewer nights” is one traveler strategies they to still go on vacation.  Look at your min nights, be flexible, and be creative in specials. 
  • Consumers Will Use The Internet Differently –  comparison shopping for competitive products and services from multiple Web sites
  • Marketing Will Go Mobile – only 15% of cell phone users are Internet enabled. This percentage will rise with the popularity of the iPhone™, Blackberry Storm™ and similar devices.
  • All Vacations Are Not Created Equal – vacations are increasingly perceived as an appropriate way to recognize certain life events (e.g., anniversaries, school graduations, retirement, etc.). 
  • Travel Agent Usage Will Continue To Rise – traditional travel agents are not down for the count, three out of ten American travelers use the services of a travel agent
  • Going Green Is Good For Business – fully 85%  of Americans consider themselves to be “environmentally conscious!” and ‘four out of ten’ stated they would consider shifting their patronage to a travel service supplier who demonstrates environmental responsibility. 
  • Diversity Awaits Discovery – diversity represents an emerging market force, and one that will gain more prominence in the year ahead, particularly given the election of soon-to-be president Obama.

Again, this is only interesting when applied to your market, your business, and your success factors.

All the best.

Ralf
www.LiveRez.com

Simplify……and make money with Security Deposits

Monday, December 22nd, 2008

I like things simple.  Life is complicated enough – economy, family, work, holidays, BCS college football rankings, …….  So I am one to jump on anything that simplifies life and vacation rentals.  Here is my simplification tip for the day:

Security Deposits – these can be very laborious, hard to track, and not super efficient in helping to control damages.

So here is a potential solution that has become popular with many of the LiveRez vacation home rental managers – use a flat non-refundable fee that covers processing and the security deposit.  Using a flat fee of something around $69 – $89 that covers your processing fees and security deposit is a way to simplify the traditional dance of “collect, monitor, hope they report, checking the property, refunding the fee, finding something later,……”.

Here is the logic.  You collect a non-refundable fee that in essence insures the guest for any accidental (not deliberate) damage up to $1500 (you choose the amount).  They know they are covered and are more likely to report any damage.  Most people will not break anything and that is cash in your bank.  You do not have to mess around with refunding the deposit.  Win, Win, Win.

Maybe this change in operational process could work for you.

All the best.

Ralf
www.LiveRez.com

Some Good Travel News…Europeans Booking More Travel Online

Wednesday, December 3rd, 2008

 I scoured the internet for a graph that was going up and to the right.  Found one!  This study from PhocusWright shows that the online travel booking will continue to grow in Europe. 

Not sure that this is directly related to your business but, I made me think of two things:
1.  There is good news out there.  My advice, look for it.  Do not get bogged down on the bad sensational news.
2.  Online……Online…..Online – That is where the growth is and that is where we should be focusing much of our energy and effort.

Ralf
LiveRez.com

Faith in your Website Service Provider

Monday, November 24th, 2008

I had an interesting meeting with a gentleman from Akami last week.  Akami is a web hosting company and an expert in web performance.  An interesting part of the conversation revolved around the consumer’s reactions to a website and its performance.

When you understand all that happens between your vacation rental website and your prospect guest’s computer, you realize how critical the quality of the many service provider’s between these two point is to the traveler’s perception as you as a company.  Performance issues could be caused by your web hosting provider, by another internet service provider, by the traveler’s service provider……..lots of factors that you have no control over.  But guess what?  The traveler who has web problems while going to or on your site, will not differentiate between you and the problems.

Any problems will reflect on you.  So do all you can to ensure a quality web experience, by selecting your partners carefully.  Control what you can control in this dynamic environment.

Your website can be an awesome tool to differentiate yourself.  Make it count…….make those 5-8 seconds you have to make an impression count.

Ralf
LiveRez