CUSTOMER Success Stories

Partnerships for Success. Read case studies about how customers have succeeded to increase bookings, optimize profits, and maximize guest satisfaction.

“LiveRez has allowed us to make our plans a reality and to drive new bookings through a better utilization of internet marketing and our website.” Steve Trover, Owner

Established in 1998 to with the goal to bring a higher standard to Central Florida’s vacation home industry. Focused on the guest experience from shopping, to booking, to the stay, as well as making the internet a critical part of the business. ALL STAR provides the highest standards for in-home amenities, furnishings, and the overall vacation experience.

CHALLENGES

• Scales to increase website listings
• Better website
• Shift more bookings and activities to the web
• Scale to manage growth in properties

• Increased website bookings
• Ability to offer more services and amenities
• Increased operational efficiency
• Improved guest communication
• Collecting guest testimonials
• Increased direct guest inquiries who found them online

“LiveRez has allowed us to increase bookings by consolidating all information into on central property management system and taking advantage of new internet marketing and online booking possibilities.” Rob Renner, Owner

Mr. VacationRental is an internet based vacation rental business focused on delivering luxury accommodations and vacation experiences in south Florida. They are focused on providing a pleasant vacation for guests, as well as a seamless experience for guests. The internet is a central part of their business strategy.

CHALLENGES

• Needed a website to market properties online
• Lack of software solution to manage properties centrally
• Wanted to offer a new alternative to existing resort property management

• Professional website to increased online information and guest satisfaction
• Competitive advantage: New online booking functionality and full eCommerce solution
• Low entry cost through pay-for-performance pricing model
• Quick implementation with no disruption to current business

“Online reservations have been a fabulous addition to our business. LiveRez is a true partner in both technology and strategy to help us increase our bookings.” Pam Colesworthy, Owner

Operating over 100 properties in the Sun Valley area for many years, they pride themselves on a personal touch. Manage both luxury accommodations and affordable properties. manages outdoor activities, dining, and entertainment to act as a full-service concierge. Focus on building repeat clientele.

CHALLENGES

• Provide better and consistent information via their website
• Provide online booking
• Ensure no double-booking
• Inability to scale to manage properties
• Needed a website

• Increased website bookings
• Increased operational efficiency
• Improved guest communication
• Increased direct guest inquiries who found them online

“We create partnerships with owners, and therefore appreciate the partnership approach take by LiveRez. They are a partner for our future growth in southern California.” Maggie McLaughlin, Managing Partner

Operating in southern California, they are focused on Orange County, Disneyland Area, and Angel Stadium/Edison Field. A strong focus on marketing homes as a vacation destination has allowed them to grow an inventory with a wide selection, from luxury to economy.

CHALLENGES

• Provide better and consistent information via their website
• Inability to manage more properties due to operational limits
• Loosing potential guest to competition because of phone & email inquiry game
• Lack of compelling web presence
• No online booking

• Increased the amount of homes that they could manage
• Increased operational efficiency
• Increased marketing exposure with more listings
• Competitive advantage: New online booking functionality and full eCommerce solution