LiveRez Partner Conference Sessions
Monday, September 26th
Partner Hub – Book Appointment Here!
LiveTrust 101 – Setup
Cost $249
Room: Coolidge
If you are new to the accounting role at your company, or new to the LiveTrust platform, this is a must attend bootcamp! We will take you through all the steps to setup your LiveTrust system correctly and set you on a path of accounting success. This is a hands-on class...so be sure to bring your laptop AND a notebook!
Website Updates & Optimization
Cost $249
Room: Eisenhower
Your website is the front door of your business. So how can you optimize it and get the most from this marketing tool? This bootcamp will take a deep dive into best practices for a revenue producing website. Learn what you have control of from within the LiveRez system, and what you need to send to design. You will leave with a solid list of changes you should make to make the most of your website.
LiveManager 101 Setup
Cost: $249
Room: Hoover
Learn how to set up LiveManager from beginning to end! This bootcamp is the hands-on set up of your LiveManager platform. From entering in property information, creating work order templates, setting saved costs and automating your operational processes...you will learn it all!
LiveList Setup
Cost: $249
Room: Roosevelt
Are you already a LiveList user, and looking for ways to improve your ROI? Want to take you listing to a higher level? Join us for this LiveList 201 bootcamp. We will be taking a hands-on approach to optimizing your listings in LiveList, adding blackout dates, multipliers and content specific to each listing site in the LiveList platform.
Partner Workspace Available
Room: Taft
Dedicated workspace for Partners
Room: Vanderbilt Terrace
Exhibit Hall Open
Room: Ballroom C
LiveTrust 201 - Pro
Cost: 249
Room: Coolidge
You may be a LiveTrust veteran but this refresher course will help you take your accounting to the next level. Learn how to use the LiveTrust platform to show the value of your services to owners, pull reports that can help you identify new revenue sources, go over generating 1099's and handle bill paying with ease.
LiveManager 201 - Pro
Cost: $249
Room: Hoover
So you have your LiveManager platform set up. Have you optimized it though? Join us as we go through all the ways you can turn work orders into revenue, make scheduling a breeze and use the property information area to make sure your properties remain in the best condition. We will even go over ways you can use this platform outside of operations!
Annual Marketing Plan Workshop
Cost: $249
Room: Roosevelt
Do you have a marketing plan for next year? If not, this is the perfect bootcamp for pulling one together. You will walk away with a 12-month marketing plan focused on helping you meet your business goals. We will discuss creating a content calendar, the marketing levers you can pull as needed and ways for you to improve your brand recognition and sales.
Partner Workspace Available
Room: Taft
Dedicated workspace for Partners
Skyline & Mountain View Terrace
Let's get the week started off with a night of food, drink, and fellowship. Join us to open the LiveRez Partner Conference 2022 on the Omni Skyline & Mountain View Terrace (Sammons Wing) of The Omni Grove Park Inn. Take in the picturesque scenery of the Blug Ridge Mountain, while gathering with friends and learning about that the week has in store.
Tuesday, September 27th
Grand Ballroom
Grand Ballroom
Exhibit Hall Open
Room: Ballroom C
Expert Panel: Mastering the Guest Experience
Room: Grand Ballroom
Providing an outstanding guest experience is an important way to get more 5 star reviews. Learn from this panel of experts on how to manage your guest's experience with your company, your team and in your properties. Walk away with real strategies that have been successful and those that were flops.
Line-Item Mapping: Organization tips for speedy recovery
Room: Coolidge
Are you having a hard time summarizing your revenue & expenses in LiveTrust each month? Join Cori Lee in this session where she shares her LiveTrust tips on line item mapping, categorization, & reporting.
Market Driven Property Pricing
Room: Eisenhower
Join Lynell Gordon of LSI in this session to learn how to use the powerful business intelligence tools included in your LiveRez software via LiveInsights. In this session you will learn important KPIs, how to utilize market datasets, and what to do with it to ensure you are not leaving money on the table in your market. The second half of this session will be hands on, so bring your laptop to follow along!
Chargebacks: Prevention Wins the Battle
Room: Hoover
Chargebacks. They are one of the evils of our industry. We invite you to attend this session and learn from the experts at Lynnbrook on how to get ahead of them. We will discuss what credit card companies look for when approving or denying a chargeback and what steps you can take to prevent even getting them.
Advocacy and Right to Rent
Room: Roosevelt
You have heard of Right To Rent, but do you fully understand what it is all about? Attend this session, and you will leave knowing what Right to Rent is, how it helps advocacy, and how you can be a part of this important fund. Take an active role in protecting our industry.
How to build an SEO friendly destination guide
Room: Taft
Did you know that the Destination Guide within you LiveRez website is a great way to improve your Search Engine Optimization? We will go over the best practices for building out a guide that will bring people to your website, as well as provide them information about your destination that will make their stay with you better!
Exhibit Hall Open
Room: Ballroom C
Panel: How to build the ultimate vacation rental manage tech stack
Room: Grand Ballroom
Some managers need multiple software to fit their business. One size does not fit all. How do you know what is right for you? In this panel learn how to shop for auxiliary software, what questions to ask, what info to bring, and how to gather requirements internally to define the problem you are trying to solve.
Month End Madness – Make every moment account
Room: Coolidge
Is your month end process a mess? Afraid you are missing an important step? We will review the procedures you should be taking in handling owner statements, manager disbursements, vendor payments, reconciliations, and other key month end tasks. You will walk away with a checklist you can hang on the wall to guide you each month end.
From Booking to Checkouts in a Breeze, Excellent Guest Communication Tips
Room: Eisenhower
Good communication is a key element of guest satisfaction. But what is too much communication and what is too little? We will help you identify the touch points that can make a difference in the guests journey from booking to checking out.
LiveManager: Turn work arounds into work orders
Room: Hoover
Every work order you get is an opportunity for you to increase your profitability. Using the LiveManager platform we will go over top level ways to set yourself up for success in profiting from the work orders you enter into your system. We will also unveil new and out of the box ways to use LiveManager to improve your companies overall operations and streamline processes.
Local Experiences add up(sell)
Room: Roosevelt
Guests want to experience the best that their vacation area offers. No one is better equipped to help than a knowledgeable property manager with close ties to the community. Upsell makes it possible for property managers to offer trip-enhancing local products and experiences to guests, promote local businesses and generate additional income for themselves and the community.
Intro to LiveList (and Airbnb 2.0)
Room: Taft
Are you new to LiveList, or interested in learning more before signing up for this channel management platform? This is the best session for you! We will go through the entire process of setting up LiveList in your system, review tips and tricks for getting up and running as soon as possible, and review all aspects of the platform and the best practices for setting them up. This class will include an introduction to Airbnb 2.0 and how to access that channel via LiveList.
Grand Ballroom
Exhibit Hall Open
Room: Ballroom C
Panel: Managing Expectations in Difficult Owner Conversations
Room: Grand Ballroom
How often do you find yourself having to have a difficult conversation with an owner? This is never a fun thing to have to do, but it is often necessary. We have pulled together a panel that can give you tips on how to make these conversations easier and a positive experience for both you and the owner.
Using Website Preferences for a Stellar Website
Room: Coolidge
When was the last time you went through the website preferences in your system? Are you familiar with all the different settings you have access to that can help make your website stand out from your competitors? Join us as we go through each of the website preferences and go over the various ways they can impact your website conversion rate.
Don’t Leave Money on the Table: How to Stay Ahead of the Unexpected
Room: Eisenhower
Travel today can be unpredictable, but your income doesn’t have to be. This session addresses key threats to your vacation rental business and examines practical, easy-to-use tools that can help you protect and generate revenue.
20 LiveRez Features You May Not Know Exist
Room: Hoover
Do you think you know everything your LiveRez system can do? You might be surprised by the items on our list. Join us as we go over the top 20 (or maybe even 25) elements of your LiveRez system that will improve your operations, communications and so much more!
Navigating the Revenue Management Ecosystem
Room: Roosevelt
Revenue Management is not just changing a rate for a day but it is a culture of effecting both current and future income potential for a vacation rental company. In this class we will review the many parts that go into the revenue management ecosystem and the effects each part have on the income earning of a company. We will discuss ways to strengthen your strategy across the ecosystem so as to create a feedback loop of growth.
The Big 3 – VRBO, Airbnb and Booking.com
Room: Taft
We have all heard of the big 3…but have you optimized your listings to get the most out of them? Join us as we examine different platforms, who their target guests are, and best practices to help increase your ROI.
Henderson Apple Orchard Snack Break
Exhibit Hall (Ballroom C) & Partner Hub
Exhibit Hall Open
Room: Ballroom C
Listing Woes? Optimizing for The Win
Room: Coolidge
What does a successful and profitable property listing look like? We will take a close look at what information to include, how the tone of your description can improve the number of bookings you get and what other elements a property listing should have to move the needle on bookings for each property in your portfolio.
Effective Owner Communication Using the CRM and Owner’s Portal
Room: Eisenhower
Looking for the best way to keep owners in the loop on company updates and industry trends? There are many areas of the LiveRez platform that can help you with this. From the CRM to the owner's portal, join us as we review the best ways to use these areas of your system to communicate effectively and on an on-going basis with your owners.
Building a web
Room: Hoover
Think outside the box with Travis Wilburn in this session about online strategy. Learn methods to drive direct traffic, increase brand visibility, and strengthen your community relationships along the way.
Powerful LiveInsights Pro – Data Driven Action
Room: Roosevelt
In this session Lynell Gordon of LSI will walk you through how to use the powerful pro-version of LiveInsights. Learn how to create homeowner campaigns, how to use rental projections, and fill last minute inventory. All session attendees will get a free trial of the pro-version of LiveInsights. Bring your laptop to follow along!
How to make distribution work for you
Room: Taft
In this session learn how to approach distribution through 3rd party distribution. There are many strategies & tools available to maximize distribution via the major OTA's - are you taking advantage of them? Also learn about the 2nd tier and niche channels that may help you diversify and grow your business by utilizing them
Ballroom C
Whether you want a cozy night at the gorgeous Omni Park Grove Inn or would like to see what makes this city so great, we've compiled some handy resources to find an amazing meal during your stay. Too find some of Asheville's top restaurants and places to visit, click the link below!
Buses will depart from the Omni Vanderbilt Wing Atrium Lobby (on the 7th Level) at these times: 5:30PM, 6PM, 6:30PM, 7PM for drop off at Park Square
Buses will transport guests from Pack Square (in front of the Asheville Art Museum) to the Omni at these times: 7:30PM, 8PM, 8:30PM, 9PM, 9:30PM, 10PM
Wednesday, September 28th
Grand Ballroom
Grand Ballroom
Matt Landau, Founder VRMB
One of the longest-standing keynote speakers, Matt Landau is the founder of VRMB.com and the host of the Unlocked podcast. More broadly, Matt is our storyteller-in-chief. His recent foray into film has berthed Homerunners, a docuseries that goes behind the scenes to explore the world's leading vacation rental professionals. His public speaking and private retreats are rooted on values or curiosity, hospitality, and community.
Exhibit Hall Open
Room: Ballroom C
Panel: Driving Repeat Guests for Direct Booking Success
Room: Grand Ballroom
We have all heard that direct bookings are the best type of bookings to get. Not only do you have more control over the guests ability to cancel or make a change in their reservation, direct bookings are also the least expensive bookings when it comes to marketing. Join our panel of partners and vendors who will describe various techniques you can employ to get more repeats guests to book direct.
The 2023 Guide to Vacation Rental Protection
Room: Coolidge
We will demystify short-term rental insurance and outline important protection do’s and don’ts pertaining to property damages, personal liability, guest cancellations, and OTA’s. We also will show you how to enhance your current protection efforts with tools that are free to use and already built into your LiveRez system. By the end of this session, you will be able to create your own seamless ecosystem to protect your business, homeowners, and guests while driving more revenue to your business.
Reports: LiveRez vs LiveTrust
Room: Eisenhower
LiveTrust makes it easy to make sure your asset and liability accounts are all in balance. But are you reviewing your reports and making the changes necessary to keep your books in balance? This class will help you discover how & why you should be using the LiveTrust reports.
Killer KPI
Room: Roosevelt
Curious as to what KPI's you should be tracking that will lead to higher revenue? Come learn how you can identify your Killer KPI's that well assist you in reaching (and exceeding) your company goals. We will even look into actionable way to move the dial towards success on them.
LiveRez System: Self-Health Check, No Deductible Necessary
Room: Hoover
Are you using all elements of your LiveRez system? Do you wish it would do more for your business? We invite you to join us as we complete a system Self-Health check and uncover the various ways you can improve your system set up, and what new features you may not have known existed. You will go home with a checklist for how to run your own health check.
10 Ways to Improve Your SEO Efforts
Room: Taft
Learn how to use your LiveRez system and the different areas of it to improve your websites Search Engine Optimization. There are so many ways you can add value to what you include on your website and these can all add value to your SEO efforts. We will go over 10 different ways you can implement immediately that will lead to a higher ranking.
Exhibit Hall Open
Room: Ballroom C
Panel: High Growth Huddle
Room: Grand Ballroom
How do you scale your team in a high growth stage? How do you prioritize positions to hire? Learn from managers who have successfully gone through this phase - successes & failures. What technologies did they add, or did they not have to add any?
Bad Stays and Bourbon Chasers
Room: Coolidge
Like bourbon, your guest stays can be smooth or on the rocks. We know you've seen it all! Join the Safely team for cocktails and commiseration as we share the good, the bad, and the hilarious guest stays we have all experienced. We’ll also share tips and tricks to prepare you for future shenanigans.
CRM 101 - Basics
Room: Eisenhower
Uncover the power of the CRM in your LiveRez system during this session dedicated to all things CRM. Our team will take you though all elements of the CRM, how to make it work for your business and how to design templates that your guests or owners will read. Be sure to bring a notebook, because you will leave with a list of tips and tricks that will make a difference.
LiveManager: Vendor and Team Training How-To’s
Room: Hoover
Attend this interactive session to discover the best practices for setting up LiveManager for your operations team and vendors. You will be given direction on setting up processes for your team, and how to train them (and your vendors) on using this platform and streamline your operations. We will even include tips on getting your non-tech team members to embrace LiveManager.
Revenue Management Essentials: Optimize Your Pricing Strategy
Room: Roosevelt
Looking to take your revenue management strategy to the next level? The most successful property managers stick to a regular cadence of pricing standups, reviews, and analyses for their properties. In this session, we’ll showcase how to structure your regular revenue management and pricing strategy meetings with best practices and proven strategies used by revenue managers today. Join Beyond revenue management super-users for the latest advice on elevating your revenue management strategy.
How to Stand Out in the Inbox (Marketing Email Madness)
Room: Taft
Do your emails get read? Do they even get opened? We will cover the best tips and tricks to not only getting a higher open rate for your emails, but also a higher click through rate. From the best subject lines, to defining the target audience and even setting up drip campaigns. Emails have the highest ROI of any marketing level...so why not learn how to take them even further?
Grand Ballroom
Exhibit Hall Open
Room: Ballroom C
Expert Panel: Market Regulations & Resolutions
Room: Grand Ballroom
It seems we are all facing regulations in our local communities. If you do not already have them in place, there is discussion about them. We have pulled together a panel of mangers who have been successful in navigating the regulations their destination has enacted. Learn from them ways you can help craft regulations that will work with you, and not against your business.
Using your financial data to help your business succeed
Room: Coolidge
Are you tracking the correct Key Performance Indicators (KPIs) to grow your business? Are there missed opportunities hiding in your financial statements? By reviewing your balance sheet, P&L, and cash flow statement, we will explore five key metrics that will reveal the overall health of your company.
Owner Acquisition: What makes YOU more attractive to an owner than your competition?
Room: Eisenhower
Adding new owners to your management program can be a daunting task. We will help you learn how to set up a successful owner recruitment program, the elements a successful program looks like, how to identify new leads with the most potential and create referral programs that bring the leads to your doorstep.
A Signed Rental Agreement A Day Keeps the Fraudster’s Away
Room: Hoover
Rental agreement. What should be in them & what should not is important to know. We will review key elements to be included in your rental agreement and go over ways to get your guests to sign them in the blink of an eye!
Google Analytics Basic Metrics and How To’s
Room: Roosevelt
Welcome to world of Google Analytics! This session is dedicated to showing you everything you need to know about this free tool from Google. How to set your analytics accounts up correctly, what metrics you should be tracking, and how to measure and define success or areas for improvement.
Carolina Snack Break
Exhibit Hall (Ballroom C) & Partner Hub
Exhibit Hall Open
Room: Ballroom C
Five things to get five stars + LiveScore
Room: Coolidge
Reviews make a huge impact on getting bookings, or having an owner join your management program. In this session, we will go over all the ways you can use LiveScore to gather more reviews, tips on responding to both good and bad reviews, as well as how you can use guest reviews to get your owners to make improvements in their property.
CRM 201: Lead Automation for the guest win!
Room: Eisenhower
Leads equal revenue. We all know this, but are you setup to make the most of the leads you are getting? Do you have a solid follow up process? Join us as we show you how to setup your CRM Leads feature for success. You will be able to better track your conversions rate, and uncover additional ways to turn your leads into dollars!
Options, Specials & Fees, Oh My!
Room: Hoover
Are you using the Options, Specials and Fees within your LiveRez system? If not, or if you would like to learn new and different ways to implement these features to improve your bottom line, then join us for this session. We will take a hard look at these elements of the LiveRez system and go over the variety of ways they can be used to track your marketing practices, recoup the costs of listing on OTA's and so much more!
3 P’s of Brand Standards
Room: Roosevelt
With increased focus on contactless check-in and less interaction with the guest one on one, it is critical for your team to be aligned on company brand and service standards. How do you hire (and train) your team to execute on internal processes? How do you empower your staff to do their part in delivering your brand promise to owners and guests? In this session Breezeway’s Head of Implementation, Rhi Chavez, will discuss the three P’s of vacation rental brand standards: People, Process, and Promise, and the importance that each component has on elevating and showcasing your hospitality brand.
Seely Pavilion & Lawn
